I have been to Top Taste a year ago but things have definitely gone downhill tonight! Or was it being too commercial taking advantage of its customer on this joyous Mother's Day night.
The night started with unpriced banquet menus, the first time have I ever been to a restaurant whose menu have no price listed. We were being urged by the staff to choose from the unpriced banquet menus, but knowing what was in the banquets we decided to go a la Carte, which wasn't too welcomed by the staff there.
We then went on to order our drinks which was totally ignored by the staff taking our orders. Fine, they might have been too busy on this night to have forgotten our drinks.
The well known Peking duck (in the locality) finally arrived, it wasn't that great after all, there is definitely better ones out there for this price that I have eaten, so after all their food were really mediocre.
The final part of the night, one of the staff told us that they could not offer us any dessert (normally complimentary at the end of the dinner) because they ran out, but the worse part is, the table next to us who finished their banquet about 10 minutes after us they were offered the complimentary dessert which supposedly has ran out.
Not sure if that is anything linked to the fact that we ordered a la carte and not their banquet. Overall it was a very bad experience and service was not great. I will not go again and will not recommend anyone I know to do so.
This place used to be empty, now with new management or, perhaps, new face, things are improving, we quite liked all the dishes we ordered especially the Hokkien fried rice, Sour and Spicy Soup, Stir Fried Prawn Rice Noodle.
Floor Ambience is nice and spacious, Tables and seats are good quality, toilets need attention and the little things left lying around.
Service: a little too attentive, the senior staff seems to have little experience is customer service, no smile or small talk, she did advise of the best option for lunch specials but I just wished she could smile!
Value: very good for Lunch specials, plenty under $10 pp... for a la carte dining expect $20 pp.
My boyfriend and I ordered take away from here a few weeks ago, we got the $9.90 noodle box special. The staff delivered the wrong order and after one bite my boyfriend knew it was not what he ordered so we called the restaurant and we were told we were delivered someone elses order and they would deliver the right noodle box only if we gave back the one we were wrongly given (that had been eaten) so they could deliver it to the right person!
We were horrified and told them not to bother! Will definitely not be eating here Ever again. Who knows what they have done with the food on your plate!
There have been some significant changes both in the decor, the service and in the kitchen. The Shantung chicken is fantastic and works well as take-away. We also had the BBQ Pork Omelette which was great. The new senior staff has made a significant difference. I hope they continue to improve.
I dined here with a group and expected a casual evening of good, affordable, local food in a relaxed environment. Sadly the expectation was clearly deluded as the whole evening was yuck. The restaurant decor is certainly unusual but I'm no snob and I can turn a blind eye to the odd stained table cloth and dusty plastic flowers when the service is enthusiastic and the food good. But once again - no go!
The food was horrific. Plate after plate of slimy, fatty food was produced (we ordered the $38 a head banquet) and our whole group agreed that there was a greasy undertone to every meal which left a thick taste in your mouth long after you swallowed the last bite.
The service was akin to an Asian version of the TV show Fawlty Towers, assuming you could get them to attend to you at all. The woman who is the senior staff could not look more sour or give you a more hostile and put out attitude if she tried, to be made to feel an inconvenience in someone's own restaurant is quite an achievement really!
Sadly the Beijing Duck used to be known for a good, affordable feed in the North Rocks locale. More sadly somewhere in the last 12 months the wheels have truly fallen off. No wonder this enormous restaurant is empty more often than even half full.
Go for take away and ring the Chinese Kitchen just a few doors up! They'll even manage a smile when you pick it up!
We ate here with a party of 10 people in Feb 2009 and it was so disappointing! The food was horrible and the service was just as bad. It took about an hour to get the waiters attention just to order a coke. Never going back. Everyone agreed that this had to be the worst chinese meal ever. Drive the extra 10 minutes and got to Baulkham Palace at Baulkham Hills, you won't regret it.
I don’t think that being made to put your own plate down on the table constitutes good service. The waitress, when the food finally arrived, stood at one side of the table and waved the plates at my mothers face while saying “take, take, it's hot".
The food was old and oily tasting. Even the rice tasted like it was stored in a vat of shortening.
Again, another restaurant who don’t like to cater for people with small appetites, we asked for all meals to come together, ordering both mains and entrees, when the entrees came and we asked where the mains were we got an eye rolling and then a very condescending "mains and entrees aren’t served at the same time".
After the majority of the mains had been given to my mother to hand round to the rest of the party, we waited for two more to come, and they didn’t, so we figured we probably wouldn’t be charged for them, but we were. There are other places which are cheaper, faster, and have a level of customer service that is worlds apart from this.