Food, layout and feel are all good. Service last night was appalling. If someone loathes his job as a waiter, he should find a new job instead of acting so disinterested and rude. It's a shame considering the last time I ate here, the service was fantastic. That said, the food here is fresh and delicious and prices are very reasonable.
You know, I can't fault the meal we had here. It was cosy, down-to-earth and the food was uniformly delicious and fresh. Hey, after prices in other parts of Surry Hills, this seemed very inexpensive to me (especially for all the food we ordered). Deep-fried cauliflower, lady fingers, tabouleh, all good...
We have been buying Fatima's Lebanese Food for many, many years and I would honestly say that it's the best in Sydney. We always get takeaway falafels, spinach pies, meat ladies fingers, hummus, garlic, tabbouleh, fresh home made bread, baklava It's Fantastic. It has helped us out on many occasions for birthday and festive situations everyone loves it great addition to a barbecue.
Our group of friends had been coming here on and off for years but last night was the last time we'll ever step into this place. We were offered the choice of 3 banquets and all chose the $30 a head banquette. The food itself was fine although mostly garlic, however when the bill came we were charged for a more expensive banquette. When this was told to our waitress she was rude and accused us of trying to get get out of paying. We were happy to pay, but pay for what we'd ordered (we even left a tip).
We were told the owner would have to come speak with us, which we were happy with. We waited for a about 20 minutes, after no one came we went down to find him. He was incredibly rude and aggressive and accused us of lying because we couldnt' remember exactly which waiter had served us originally and were told we "couldn't get our stories straight". Accusing your paying customers of lying, who've been coming here for years, is a bad move. At this point I had to step away as i was starting to feel punchy, and that wouldn't have ended well (the owner's bigger than me). We paid 30 each and left and will never be back.
Booked a birthday dinner for 20 and was told I would have to come in and put down a $100 deposit before the night. Bit of a pain to not be able to do it over the phone, but fair enough. I did this and a note was marked down on the reservation that I had paid. When I put the deposit down (5 days prior to the actual booking) I told them there would probably be only 19 people and was told this was not a problem.
On the night we arrived (on time) and were greeted in quite a hostile manner, with a lady asking straight away how many people were coming because they were “expecting a busy night”. As I paused to count how many people were definitely coming I was cut off with an impatient “Who is the organiser here?”. I told the waitress/senior staff(?) that there were 19 people coming, as I had previously stated 5 days prior. She then told me, rudely, that I was incorrect and that I had booked for 20.
When I told her that I had let them know when I put down the deposit that it was in fact only going to be 19 she said “listen, I’m not going to fight over one person” as if I was being unreasonable! I was very embarrassed in from of my guests and it was a horrible start to my birthday dinner. For the record, exactly 19 people attended the dinner.
The food was good but not overwhelming. The falafel was amazing and definitely a highlight, although overall, I didn’t really feel like it was $35pp worth.
(The bellydancer was amazing too, loved her!)
When the bill came the $100 deposit had not been taken off, a fact that we didn’t realise until after we had left and so had to call the restaurant again to sort out settling the bill the next day, another annoyance.
Wouldn’t go back and would avoid particularly with a big group.
Prices are higher than on their website and totally bad value for money now. We got meat plate supposedly for 2 people. It was tiny with couple of small pieces of lamb amd chicken, one small bit of kofta and 1! piece of bread. It was $20 which I thought was terrible. Maybe when it was $12-15 I would have been more happy but $20 for takeaway is way too much for the small amount of food not even enough for 1.
Yum! One of the best Kafta Rolls in Sydney. Kafta Fresh off the grill! Hommos, Tabouli, remember to add the Cauliflower, Egg Plant and Garlic. You now have the perfect roll. Service is quick and efficient not rude. I'm here for the food not the conversation. Please can I have some more!
This was the worst Lebanese restaurant I have ever eaten at. I ordered the garlic chicken, tabouli, and lemon drink, and spent~$30 which is alot for a student. The bread was incredibly hard and not fresh, the tabouli ~okay~ but not the best, the lemon drink was very small, and when my chicken came out, which I had been waiting on for quite a while, it was burnt.
Now, I like my food well done, but every piece was burnt to a crisp in at least one corner, and I struggled to finish it all (which I never have issues with!). To top it off, the single person working there spent a good 10 minutes talking to me while I tried to eat about how he used to be a boxer, and then asked how the meal was...as if I would complain to a former boxer! He also ranted about his engineering degree in high performance vehicles....Also, for people who enjoy nice decor, the cutlery and plates etc here are awful.
I would strongly urge anyone considering Fatima's to go to any one of the many lebanese restaurants around. I particularly favour Hannibals, which for the exact same meal costs the exact same, but with far superior quality of food and service. Don't make the same mistake I did: this is definitely a "take-away" shop failing to deliver as a restaurant.
I would discourage anyone from dining in at Fatima's. While the food was good (standard Lebanese fare), they're taking the mickey with their portions and prices. Serving small, charred pieces of lamb and charging as much as they did is completely unacceptable. You'll get more meat in a takeaway kebab than you will on the $19 mixed grill plate. And if you order "small" servings of tabouli and hommus expect to be disappointed.
What makes this even more disappointing is that this used to be pretty good to eat in at. Clearly greed has gotten the better of the owners there. Zero stars. If you're craving middle eastern food check out somewhere else (Cleveland Street near Crown) or at (Elizabeth Street near Cleveland), they're both much better.