*Worst customer service I've experienced in years. Unhygienic handling of food*
I tried to purchase some items from the deli and noticed that the staff was handling the food in an unhygienic manner. I told them I didn't want them handling my ham with their bare, unwashed hands and I was worried about cross-contamination. Their response was to start mocking me and rubbing their bare hands over the deli meat in the case. I was stunned. I can't speak to the quality of the food because I had to walk out and I will never go back.
The food is of very high quality and distinction, and the components of each meal are available for purchase in the deli! And the coffee! It is the only place in the mall I dare ask for a ristretto safe in the knowledge it's actually going to be a ristretto.
Inside, it truly feels like a quiet, cool, well tucked-away secret. The cafe section is welcoming and very nicely appointed.
The staff are fantastic and their service is always prompt and I always feel welcomed and well-received.
With a higher quality product comes a higher price, of course. However, there is a varied selection of authentic Italian-style sandwiches priced very reasonably indeed.
I believe numerical scores are inappropriate as they are always skewed one way or the other, but dear reader I have on many occasions recommended dining here to colleagues and do so myself quite regularly.
I really love this place for a lunchtime break and the very friendly atmosphere and courteous and sweet staff and owners make my lunch break seem more special.
They have a mind-blowing selection of exotic continental fare for the rarest of appetites.