Reviews


Wild Clove, Mona Vale

Restaurants, Indian, Family Dining, Good For Groups, Air Conditioning

Overall 7.8  11

1.3 Not Recommended

Food  2      Service  1      Value  1     


Unfortunately, we have had the worst experience in home delivery we have ever had. It was the first time we ordered with Wild Clove and the last unfortunately. When we ordered we were told it would be a 45-50 minute wait which is fine, but after waiting 1hr 20 minutes we called, only to be told it would be another half an hour and did we want to pick it up instead.

To cut a long story short after we had decided to just leave it given we had already waited an hour and a half, the door bell rings at the almost 2 hour mark and the delivery man is there. Bizare. So not only do Wild Clove not communicate with their customers if there is going to be a delay but they also don't communicate with their own driver. We ended up paying for it, and the discount we were initially offered on the phone wasn't even honoured.

To top it off the food was cold, the portions were small, and extremely average. Overall the worst experience in home delivery we have ever had. It wasn't the drivers fault (poor guy was run off his feet), but clearly management didn't manage the delivery orders effectively, and in the end they have lost new customers.


Response from Management:
We really appologise for the experience that you had with us. We already explained that we had 4/5 times more take away and home deliveries than usual on that weekend due to menu distribution and that was unexpected to us. We gave our best effort but sometimes it just happens which is unavoidable. But this is not real Wild Clove that you experienced. We want you to give us another chance so that we can recover your loss. Hope to see you very soon in Wild Clove.

Feb 03, 2012

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Wild Clove, Mona Vale

Restaurants, Indian, Family Dining, Good For Groups, Air Conditioning

Overall 7.8  11

1.3 Not Recommended

Food  2      Service  1      Value  1     


Unfortunately, we have had the worst experience in home delivery we have ever had. It was the first time we ordered with Wild Clove and the last unfortunately. When we ordered we were told it would be a 45-50 minute wait which is fine, but after waiting 1hr 20 minutes we called, only to be told it would be another half an hour and did we want to pick it up instead.

To cut a long story short after we had decided to just leave it given we had already waited an hour and a half, the door bell rings at the almost 2 hour mark and the delivery man is there. Bizare. So not only do Wild Clove not communicate with their customers if there is going to be a delay but they also don't communicate with their own driver. We ended up paying for it, and the discount we were initially offered on the phone wasn't even honoured.

To top it off the food was cold, the portions were small, and extremely average. Overall the worst experience in home delivery we have ever had. It wasn't the drivers fault (poor guy was run off his feet), but clearly management didn't manage the delivery orders effectively, and in the end they have lost new customers.


Response from Management:
We really appologise for the experience that you had with us. We already explained that we had 4/5 times more take away and home deliveries than usual on that weekend due to menu distribution and that was unexpected to us. We gave our best effort but sometimes it just happens which is unavoidable. But this is not real Wild Clove that you experienced. We want you to give us another chance so that we can recover your loss. Hope to see you very soon in Wild Clove.

Feb 03, 2012

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Displaying: 1 - 1 of 1 reviews



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