tat924

0 of 1 people found the following review helpful

8 Recommended

Food  10      Ambience  9      Service  9      Value  4     

The food was beautiful. Art on a plate! Delicious and exquisite! Quite possibly the best food experience in Sydney. Booking months in advance, we went here to sample the 4 course menu and were not disappointed. The wait staff were very attentive, and the food was quite amazing. Expensive eat, but I would definitely return here.

Feb 10, 2012

0 of 1 people found the following review helpful

2.7 Not Recommended

Food  3      Ambience  3      Value  2     

Disgraceful! The most appropriate word for the behaviour of the staff and senior staff at Bondi Pizza Bondi Junction. We went to Bondi Pizza to celebrate a birthday and were absolutely appalled with the service and behaviours of the management staff.

We went to Bondi Pizza to celebrate on the new offer that enabled patrons to order 2 pizzas per couple to receive the movie ticket deal. This we specified repeatedly to the waiter as we ordered our meals.

To start, one member of our party received their pizza 45 minutes after everyone else at the table had finished their meal, following three requests that they had not yet received their pizza.

Following this lengthy wait the incorrect pizza was brought out and an additional 20 min wait unfolded. This equating to approximate wait time, on a pizza, of 1 hour after all other patrons at the table had finished their meals.

The bar staff were completely useless. Personally, I had to ask for a glass of wine 3 times before actually receiving it. Twice I asked the same waiter. When questioned about how the restaurant would accommodate for the disgraceful experience, we were referred to the assistant manager. The assistant manager offered to remove 1 glass of the house wine from the bill. Upon further questioning they also offered to accommodate by removing one of the pizzas.

We thought fair, that was right up until we went to pay the bill with the senior staff. The senior staff clearly wanted to recuperate a portion of the complementary entitlements and demanded that we pay the entire bill before leaving the restaurant, without the compensation, noting also that we were not entitled to the ticket deal we had directly specified we wished to have with the wait staff.

After a lengthy argument and 45 wasted minutes of the senior staff calculating and recalculation the bill, arguing that he should receive additional money on top of the original bill amount, and being down right obnoxious, the senior staff finally admitted liability, added the complementary house wine to the total and informed us that we were lucky that he would admit the liability for all the mistakes. As you can imagine we felt ever so grateful *please not sarcasm.

As locals, we had frequented Bondi Pizza before, both at the beach and at Bondi Junction and were absolutely appalled and embarrassed by the behaviours of the staff and more so the senior staff. I would never recommend this place again and would never return. It was an absolutely unpleasant experience.

Feb 10, 2012

0 of 1 people found the following review helpful

3.5 Below Average

Food  6      Ambience  4      Service  1      Value  3     

Great food, too bad about the service! Going to Tony Romas with a party of 11, we expected a warmer greeting and better service. We arrived only to be ambushed by a rude and pushy grone rambling about childrens menues. From then it all went down hill.

It was a good 20 minutes before we were acknowledged as being there. When we finally had our order taken it was a further 30 minutes before the food arrived. Half the table received their meals, meanwhile, the other half of the table sat waiting...waiting... a good 20 minutes elapsed before all had their meals.

The attitude upon leaving was equally as rude. They could not shoo us out the door quick enough. Their arrogant attitude serverely lets them own. A strong lesson in general etiquettes and greeting practices is required by the door staff.
If the ribs were not so tasty I would not bother going back.

Sep 12, 2009

0 of 1 people found the following review helpful

8 Recommended

Food  10      Ambience  9      Service  9      Value  4     

The food was beautiful. Art on a plate! Delicious and exquisite! Quite possibly the best food experience in Sydney. Booking months in advance, we went here to sample the 4 course menu and were not disappointed. The wait staff were very attentive, and the food was quite amazing. Expensive eat, but I would definitely return here.

Feb 10, 2012

0 of 1 people found the following review helpful

2.7 Not Recommended

Food  3      Ambience  3      Value  2     

Disgraceful! The most appropriate word for the behaviour of the staff and senior staff at Bondi Pizza Bondi Junction. We went to Bondi Pizza to celebrate a birthday and were absolutely appalled with the service and behaviours of the management staff.

We went to Bondi Pizza to celebrate on the new offer that enabled patrons to order 2 pizzas per couple to receive the movie ticket deal. This we specified repeatedly to the waiter as we ordered our meals.

To start, one member of our party received their pizza 45 minutes after everyone else at the table had finished their meal, following three requests that they had not yet received their pizza.

Following this lengthy wait the incorrect pizza was brought out and an additional 20 min wait unfolded. This equating to approximate wait time, on a pizza, of 1 hour after all other patrons at the table had finished their meals.

The bar staff were completely useless. Personally, I had to ask for a glass of wine 3 times before actually receiving it. Twice I asked the same waiter. When questioned about how the restaurant would accommodate for the disgraceful experience, we were referred to the assistant manager. The assistant manager offered to remove 1 glass of the house wine from the bill. Upon further questioning they also offered to accommodate by removing one of the pizzas.

We thought fair, that was right up until we went to pay the bill with the senior staff. The senior staff clearly wanted to recuperate a portion of the complementary entitlements and demanded that we pay the entire bill before leaving the restaurant, without the compensation, noting also that we were not entitled to the ticket deal we had directly specified we wished to have with the wait staff.

After a lengthy argument and 45 wasted minutes of the senior staff calculating and recalculation the bill, arguing that he should receive additional money on top of the original bill amount, and being down right obnoxious, the senior staff finally admitted liability, added the complementary house wine to the total and informed us that we were lucky that he would admit the liability for all the mistakes. As you can imagine we felt ever so grateful *please not sarcasm.

As locals, we had frequented Bondi Pizza before, both at the beach and at Bondi Junction and were absolutely appalled and embarrassed by the behaviours of the staff and more so the senior staff. I would never recommend this place again and would never return. It was an absolutely unpleasant experience.

Feb 10, 2012

0 of 1 people found the following review helpful

3.5 Below Average

Food  6      Ambience  4      Service  1      Value  3     

Great food, too bad about the service! Going to Tony Romas with a party of 11, we expected a warmer greeting and better service. We arrived only to be ambushed by a rude and pushy grone rambling about childrens menues. From then it all went down hill.

It was a good 20 minutes before we were acknowledged as being there. When we finally had our order taken it was a further 30 minutes before the food arrived. Half the table received their meals, meanwhile, the other half of the table sat waiting...waiting... a good 20 minutes elapsed before all had their meals.

The attitude upon leaving was equally as rude. They could not shoo us out the door quick enough. Their arrogant attitude serverely lets them own. A strong lesson in general etiquettes and greeting practices is required by the door staff.
If the ribs were not so tasty I would not bother going back.

Sep 12, 2009