sweet26

2.5 Not Recommended

Food  4      Ambience  4      Service  1      Value  1     

I went to Belluci’s with some interstate guests on Saturday night. We made a booking for 8:30pm so as to come a little after the main dinner rush. We were aware that the food here was a bit pricey but my guests had come from interstate so we wanted to impress.

I was unlucky enough to find a hair in my dinner (I had the duck). I’m not the kind of person to kick up a fuss about anything at a restaurant because I have worked in the industry myself but everyone on the table saw it and insisted I ask for some help.

The one thing I hate is when one person does not have their meal and the rest of the table is eating or vice verca. So I just asked that I get something as a replacement that would be the quickest as to not make my guests wait. The owner of the restaurant said it would be 7 to 8 minutes. That was fine. 25 minutes of waiting later I had received nothing, no service, no updates everyone on my table looking at me and feeling sorry and finished their meals. I was so embarrassed.

At that point I asked the waiter and he still didn’t know and I had no choice but to say don’t worry about it. We paid the bill and there was no apology or discount. Everyone on our table was disgusted and annoyed and just wanted to get out of there. I ended up having a sandwich at home for dinner.

I will never go back to Belluci’s because a normal friendly person who just wanted a nice meal with some interstate guests was treated badly with no apology or compensation for a ruined night and left me very embarrassed for my restaurant choice.

Jan 09, 2012

2.5 Not Recommended

Food  4      Ambience  4      Service  1      Value  1     

I went to Belluci’s with some interstate guests on Saturday night. We made a booking for 8:30pm so as to come a little after the main dinner rush. We were aware that the food here was a bit pricey but my guests had come from interstate so we wanted to impress.

I was unlucky enough to find a hair in my dinner (I had the duck). I’m not the kind of person to kick up a fuss about anything at a restaurant because I have worked in the industry myself but everyone on the table saw it and insisted I ask for some help.

The one thing I hate is when one person does not have their meal and the rest of the table is eating or vice verca. So I just asked that I get something as a replacement that would be the quickest as to not make my guests wait. The owner of the restaurant said it would be 7 to 8 minutes. That was fine. 25 minutes of waiting later I had received nothing, no service, no updates everyone on my table looking at me and feeling sorry and finished their meals. I was so embarrassed.

At that point I asked the waiter and he still didn’t know and I had no choice but to say don’t worry about it. We paid the bill and there was no apology or discount. Everyone on our table was disgusted and annoyed and just wanted to get out of there. I ended up having a sandwich at home for dinner.

I will never go back to Belluci’s because a normal friendly person who just wanted a nice meal with some interstate guests was treated badly with no apology or compensation for a ruined night and left me very embarrassed for my restaurant choice.

Jan 09, 2012