sue2235

3.2 Below Average

Food  3      Drinks  4      Ambience  7      Service  1      Value  1     

We waited 20 minuets for drinks when there was clearly more staff than patrons! We observed a patron being served latte coffee and went they complained that they had ordered cappuccino, the coffee was taken back to the bar and in clear view chocolate was sprinkled on the top and served again. I cannot believe customers would be treated like this. There is a serious issue with customer service. We asked twice for our drinks and eventually they were served half way through our meal. In addition there were 6 tables occupied and 3 tables complaining. On any ones standards this was unacceptable service level! Please you have the nice venue now improve the service!

Jan 07, 2012

3.2 Below Average

Food  3      Drinks  4      Ambience  7      Service  1      Value  1     

We waited 20 minuets for drinks when there was clearly more staff than patrons! We observed a patron being served latte coffee and went they complained that they had ordered cappuccino, the coffee was taken back to the bar and in clear view chocolate was sprinkled on the top and served again. I cannot believe customers would be treated like this. There is a serious issue with customer service. We asked twice for our drinks and eventually they were served half way through our meal. In addition there were 6 tables occupied and 3 tables complaining. On any ones standards this was unacceptable service level! Please you have the nice venue now improve the service!

Jan 07, 2012