Reviews


East Restaurant & Lounge Bar, Broadbeach

Restaurants, Modern Australian, Fine Dining, Good For Groups, Hip and Trendy

Overall 5  9

1 Not Recommended

Food  1      Ambience  1      Service  1      Value  1     


Tonight we tried to celebrate my sisters 24th birthday at your restaurant. My sister left upset and nearly crying after paying a extra $50.00 on top of her food and drinks for some of her guest not being able to get to the venue in time for dinner as they were in the emergency room in Brisbane.

The night firstly started off with the manager telling me that he did not know we were bringing a cake (to a birthday dinner) and that it will cost us $3.00 per person to cut the cake, I accepted that charge and was happy to pay it but when it came time for the cake to be cut a stuff member by the name of Elode or something similar rudely said "No that was not part of your package" to which I replied the manager said that it was okay and that we would just have to pay a cutting fee. She then stormed off immaturely mumbling "fine what ever". The same staff member also started to raise her voice at my sister when she was talking to the manager about a charge on the bill (extremely unprofessional).

Also the floor was extremely sticky around our tables and when I pointed it out I was replied to in a rude manner which the staff said was the cleaners fault they had not buffed the floor.

And to top it off it took them forever to take orders, it was 9 o'clock when we got our food (after a 7pm arrival) and they got one meal wrong, served all three tables at ridiculously spaced out different times and even forgot a meal and had to come and ask the person what they had ordered.

All in all I have never had a worst dinning experience and are completely and utterly disgraced in this restaurant's lack of class and consideration for there customers.

Jan 22, 2012

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Last updated on 1st Jun 2012





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East Restaurant & Lounge Bar, Broadbeach

Restaurants, Modern Australian, Fine Dining, Good For Groups, Hip and Trendy

Overall 5  9

1 Not Recommended

Food  1      Ambience  1      Service  1      Value  1     


Tonight we tried to celebrate my sisters 24th birthday at your restaurant. My sister left upset and nearly crying after paying a extra $50.00 on top of her food and drinks for some of her guest not being able to get to the venue in time for dinner as they were in the emergency room in Brisbane.

The night firstly started off with the manager telling me that he did not know we were bringing a cake (to a birthday dinner) and that it will cost us $3.00 per person to cut the cake, I accepted that charge and was happy to pay it but when it came time for the cake to be cut a stuff member by the name of Elode or something similar rudely said "No that was not part of your package" to which I replied the manager said that it was okay and that we would just have to pay a cutting fee. She then stormed off immaturely mumbling "fine what ever". The same staff member also started to raise her voice at my sister when she was talking to the manager about a charge on the bill (extremely unprofessional).

Also the floor was extremely sticky around our tables and when I pointed it out I was replied to in a rude manner which the staff said was the cleaners fault they had not buffed the floor.

And to top it off it took them forever to take orders, it was 9 o'clock when we got our food (after a 7pm arrival) and they got one meal wrong, served all three tables at ridiculously spaced out different times and even forgot a meal and had to come and ask the person what they had ordered.

All in all I have never had a worst dinning experience and are completely and utterly disgraced in this restaurant's lack of class and consideration for there customers.

Jan 22, 2012

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Displaying: 1 - 1 of 1 reviews



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