lainnie

1 of 1 people found the following review helpful

8.5 Highly Recommended

Food  10      Ambience  8      Service  7      Value  9     

My favourite Korean restaurant! Although the seafood in the seafood pancakes has shrunk over the past few years, but the crust is still the best in Sydney! I must order their crispy rice seafood hotpot every time I go there too. Price, ambience and service is typical Korean restaurant standard, nothing to complain about. They might want to be more generous on their side dish though.

Oct 15, 2011

5 of 7 people found the following review helpful

3.3 Below Average

Food  7      Ambience  4      Service  1      Value  1     

Worst experience ever. I made a booking for 7 people at 9pm for Sugar Hit (9pm is when Sugar Hit starts) and we arrived at 9pm sharp - only to be told that my name's not in their book. The waiter simply told us to leave after a glance at his book! It came as a total shock as I had called to book more than a week in advance. Even so, we stood and waited there patiently as the waiter flicked through his book again.

After 30 seconds of flicking back and forth of his book, the waiter simply told us to leave again without trying to do something about it and, during the 30 seconds:

1. he frowned and questioned if we called the correct number;
2. when I pointed to a booking under the same name as mine, thinking "phew", he rudely said "No that is not your booking. There are more than one xxx in town you know.", and I could tell he was not joking.
3. he even yelled over our shoulders to the people behind us saying something to the effect: "OK, so anyone there that actually has a booking?" And proceeded to seat those people without excusing himself.

So we were left standing there. When he came back, he seemed annoyed and he had a why-are-you-still-here-I-told-you-to-leave look. He again asked us to leave, but I insisted nicely that I had in fact made a booking, there must be something he can do. He reluctantly went to speak to the chef. When he came back, he told us the chef could do it and they could seat us at bar on the balcony (His tone made us feel like he's doing us a huge favour).

At this point of course I wasn't very happy about the situation because during the whole ordeal it seemed like he think we're a bunch of liars trying to get a table without booking. So while he went setting up our table, I took out my iphone and found the call history.

I showed the waiter and asked him if it's their number. That's when he said "Oh. It is our number. That's strange, because I never make mistakes." (Who in a service industry would say that?). Before I said anything, he went on "Well, now you're getting your table, there's no point saying this now. We're doing the best we can okay." His eyes didn't meet mine when he said all these and he certainly did not apologise.

At this point, I didn't feel like eating anymore. But since 2 friends came out that night just for the Sugar Hit, I didn't want to make them come for nothing - bad move.

After some 10 minutes after we were given the menu, the waiter decided to come and tell us that instead of getting 4 choices as shown on the Crave Sydney official page, we could only choose from 2. Great, you couldn't have told us earlier? The dessert that most of us wanted to try (and had decided to order) was out - by which time it was too late to leave after all the hassle.

What a joke. First, it shouldn't have let this happen because Sugar Hit starts at 9pm and we got there at 9pm. Despite the booking mix up, only one group (of 2 or 3) came after us. Second, even if the limitation on choice was due to their booking error, fine. But we should've been made aware of it before we were seated as we told them up front we're there for Sugar Hit! Again, the waiter did not apologise for it.

The dessert took forever to come, which is understandable because their kitchen is quite small. When it finally came, I have to say, it's beautifully plated and it certainly had a unique taste. But to me it lacks the wow factor and it's not something that will leave you wanting for more (I am a big fan of desserts, it was not a huge dish but I couldn't finish my vanilla cheesecake). In fact, I don't even remember what it tastes like now and it's only the second day after we went there.

But what's worst? The restaurant was not full at all. I didn't see anyone (except for that one group) else came in after us - even if there were, the restaurant was certainly not full. In fact it was quite empty. The big table in the middle of the restaurant was empty the whole time. So why did they seat us in the cold at the bar table? I guess we'll never know because we're not going back.

Oct 15, 2011

1 of 1 people found the following review helpful

8.5 Highly Recommended

Food  10      Ambience  8      Service  7      Value  9     

My favourite Korean restaurant! Although the seafood in the seafood pancakes has shrunk over the past few years, but the crust is still the best in Sydney! I must order their crispy rice seafood hotpot every time I go there too. Price, ambience and service is typical Korean restaurant standard, nothing to complain about. They might want to be more generous on their side dish though.

Oct 15, 2011

5 of 7 people found the following review helpful

3.3 Below Average

Food  7      Ambience  4      Service  1      Value  1     

Worst experience ever. I made a booking for 7 people at 9pm for Sugar Hit (9pm is when Sugar Hit starts) and we arrived at 9pm sharp - only to be told that my name's not in their book. The waiter simply told us to leave after a glance at his book! It came as a total shock as I had called to book more than a week in advance. Even so, we stood and waited there patiently as the waiter flicked through his book again.

After 30 seconds of flicking back and forth of his book, the waiter simply told us to leave again without trying to do something about it and, during the 30 seconds:

1. he frowned and questioned if we called the correct number;
2. when I pointed to a booking under the same name as mine, thinking "phew", he rudely said "No that is not your booking. There are more than one xxx in town you know.", and I could tell he was not joking.
3. he even yelled over our shoulders to the people behind us saying something to the effect: "OK, so anyone there that actually has a booking?" And proceeded to seat those people without excusing himself.

So we were left standing there. When he came back, he seemed annoyed and he had a why-are-you-still-here-I-told-you-to-leave look. He again asked us to leave, but I insisted nicely that I had in fact made a booking, there must be something he can do. He reluctantly went to speak to the chef. When he came back, he told us the chef could do it and they could seat us at bar on the balcony (His tone made us feel like he's doing us a huge favour).

At this point of course I wasn't very happy about the situation because during the whole ordeal it seemed like he think we're a bunch of liars trying to get a table without booking. So while he went setting up our table, I took out my iphone and found the call history.

I showed the waiter and asked him if it's their number. That's when he said "Oh. It is our number. That's strange, because I never make mistakes." (Who in a service industry would say that?). Before I said anything, he went on "Well, now you're getting your table, there's no point saying this now. We're doing the best we can okay." His eyes didn't meet mine when he said all these and he certainly did not apologise.

At this point, I didn't feel like eating anymore. But since 2 friends came out that night just for the Sugar Hit, I didn't want to make them come for nothing - bad move.

After some 10 minutes after we were given the menu, the waiter decided to come and tell us that instead of getting 4 choices as shown on the Crave Sydney official page, we could only choose from 2. Great, you couldn't have told us earlier? The dessert that most of us wanted to try (and had decided to order) was out - by which time it was too late to leave after all the hassle.

What a joke. First, it shouldn't have let this happen because Sugar Hit starts at 9pm and we got there at 9pm. Despite the booking mix up, only one group (of 2 or 3) came after us. Second, even if the limitation on choice was due to their booking error, fine. But we should've been made aware of it before we were seated as we told them up front we're there for Sugar Hit! Again, the waiter did not apologise for it.

The dessert took forever to come, which is understandable because their kitchen is quite small. When it finally came, I have to say, it's beautifully plated and it certainly had a unique taste. But to me it lacks the wow factor and it's not something that will leave you wanting for more (I am a big fan of desserts, it was not a huge dish but I couldn't finish my vanilla cheesecake). In fact, I don't even remember what it tastes like now and it's only the second day after we went there.

But what's worst? The restaurant was not full at all. I didn't see anyone (except for that one group) else came in after us - even if there were, the restaurant was certainly not full. In fact it was quite empty. The big table in the middle of the restaurant was empty the whole time. So why did they seat us in the cold at the bar table? I guess we'll never know because we're not going back.

Oct 15, 2011