Kathryn B.

0 of 1 people found the following review helpful

2.8 Not Recommended

Food  1      Ambience  5      Service  4      Value  1     

Worst food and management I have ever experienced. Firstly we waited 1.5 hours to get our mains when they arrived one of our table of 6 meals was forgotten. When I ate my meal spagetti marinara it was cold and tasted similar to tinned cold spagetti but with less taste. 4 of the other pasta meals were bland and tasteless. We asked for parmesan to add taste and they bought us tasty grated cheese. Then we had to ask twice to get it changed. 4 of us barely touched our meal. I went to complain I was told that we could have a free dessert. I asked for management twice before one came out. The female manage/owner for the moment she came of was defensive, rude and aggressive. Talk about bad customer service she told us that 5 meals could not be bland. See said that we had to pay for our meal saying very aggressively "you are paying for these meals!" realizing there was no arguing with her we took a 10% and left. I have never been treated this way. On the plus side the bartender was lovely and made great drinks. Don't waste your time and money Macca's has more flavor faster service and friendlier staff.

Jan 21, 2012

0 of 1 people found the following review helpful

2.8 Not Recommended

Food  1      Ambience  5      Service  4      Value  1     

Worst food and management I have ever experienced. Firstly we waited 1.5 hours to get our mains when they arrived one of our table of 6 meals was forgotten. When I ate my meal spagetti marinara it was cold and tasted similar to tinned cold spagetti but with less taste. 4 of the other pasta meals were bland and tasteless. We asked for parmesan to add taste and they bought us tasty grated cheese. Then we had to ask twice to get it changed. 4 of us barely touched our meal. I went to complain I was told that we could have a free dessert. I asked for management twice before one came out. The female manage/owner for the moment she came of was defensive, rude and aggressive. Talk about bad customer service she told us that 5 meals could not be bland. See said that we had to pay for our meal saying very aggressively "you are paying for these meals!" realizing there was no arguing with her we took a 10% and left. I have never been treated this way. On the plus side the bartender was lovely and made great drinks. Don't waste your time and money Macca's has more flavor faster service and friendlier staff.

Jan 21, 2012