ashenden

4.8 Average

Food  7      Ambience  6      Service  2      Value  4     

We ate there using a voucher. We arrived and sat there for ten minutes and no one came to our table. I got up and went to the counter and asked for a menu. A few minutes later we ordered and after about ten minutes our son's kids meal arrived. Ten minutes after he finished his dessert arrived. That was all fine, except we had to wait for an hour after we initially arrived for our mains to arrive.

We weren't inclined to opt for desserts or hot drinks after that very long wait, nor were we offered any. This was for dinner on a Thursday night, at around 6 pm, in January. The restaurant didn't seem particularly busy, and there were two waiters on duty. We won't be rushing back.

Response from Management:
Dear Customer

I am sorry you did not have a speedy experience at Cafe Pronto on the night you attended. I am certain that it would not of taken over an hour to serve your mains as I have a strong governance over time delays in my restuarant. I take pride in training my staff to be attnetive and friendly to all customers whether they are full paying patrons or voucher holders. As I personally work every day and night in the business I would be shocked that you were left unattended at your table for any length of time. My records indicate that at the time you attended we only had 2 other tables utilised.
As a token gesture I cordially invite you to come back for a discounted meal and drinks (buy one get the other half price).
I do hope that your experience was a unfortunate one off.

Kind Regards
Michelle
Manager/Owner

Feb 03, 2012

4.8 Average

Food  7      Ambience  6      Service  2      Value  4     

We ate there using a voucher. We arrived and sat there for ten minutes and no one came to our table. I got up and went to the counter and asked for a menu. A few minutes later we ordered and after about ten minutes our son's kids meal arrived. Ten minutes after he finished his dessert arrived. That was all fine, except we had to wait for an hour after we initially arrived for our mains to arrive.

We weren't inclined to opt for desserts or hot drinks after that very long wait, nor were we offered any. This was for dinner on a Thursday night, at around 6 pm, in January. The restaurant didn't seem particularly busy, and there were two waiters on duty. We won't be rushing back.

Response from Management:
Dear Customer

I am sorry you did not have a speedy experience at Cafe Pronto on the night you attended. I am certain that it would not of taken over an hour to serve your mains as I have a strong governance over time delays in my restuarant. I take pride in training my staff to be attnetive and friendly to all customers whether they are full paying patrons or voucher holders. As I personally work every day and night in the business I would be shocked that you were left unattended at your table for any length of time. My records indicate that at the time you attended we only had 2 other tables utilised.
As a token gesture I cordially invite you to come back for a discounted meal and drinks (buy one get the other half price).
I do hope that your experience was a unfortunate one off.

Kind Regards
Michelle
Manager/Owner

Feb 03, 2012