Reviews


JD's Bar And Grill, Cronulla

Pubs, Modern Australian

Overall 7.2  26

2 Not Recommended

Food  3      Drinks  3      Ambience  1      Service  1      Value  2     


Went there on a sat night with group of friends, obviously a busy night for them, staff were running around pumping out the food/drinks and cleaning up to free up seating. Never really been before, first impression was good, really yummy food and wine was ok.

What turned it into a really bad night though, was the unreasonable and apparently arrogant senior staff. One of the waiters took my plate when I hadn't finished, and because it was so noisy in the restaurant, I had to call out to her 3 times, raising my voice. Not her fault she took the plate, not my fault either she couldn't hear me.

Senior staff got angry with me because he thought I was shouting and being rude to her when I just wanted the plate back! Anyway, to me it was a misunderstanding, as in, in my eyes I did nothing wrong, in his eyes he was defending his staff which is a really nice thing to do.

So, to keep peace I even went and apologized to him and tried to explain I wasn't irate in the slightest, just wanted the plate and natural instinct was to get louder and louder due to noise levels. He responded with absolute arrogance and didn't accept the apology, was extremely rude.

I'm a girl by the way, so was quite upset about it, given I was paying for a service, and didn't do anything wrong, even apologized though I did nothing wrong to be nice, it ruined my whole night!

Will never go back there again and neither will my friends, that's not how you treat customers.

Oct 01, 2011

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JD's Bar And Grill, Cronulla

Pubs, Modern Australian

Overall 7.2  26

2 Not Recommended

Food  3      Drinks  3      Ambience  1      Service  1      Value  2     


Went there on a sat night with group of friends, obviously a busy night for them, staff were running around pumping out the food/drinks and cleaning up to free up seating. Never really been before, first impression was good, really yummy food and wine was ok.

What turned it into a really bad night though, was the unreasonable and apparently arrogant senior staff. One of the waiters took my plate when I hadn't finished, and because it was so noisy in the restaurant, I had to call out to her 3 times, raising my voice. Not her fault she took the plate, not my fault either she couldn't hear me.

Senior staff got angry with me because he thought I was shouting and being rude to her when I just wanted the plate back! Anyway, to me it was a misunderstanding, as in, in my eyes I did nothing wrong, in his eyes he was defending his staff which is a really nice thing to do.

So, to keep peace I even went and apologized to him and tried to explain I wasn't irate in the slightest, just wanted the plate and natural instinct was to get louder and louder due to noise levels. He responded with absolute arrogance and didn't accept the apology, was extremely rude.

I'm a girl by the way, so was quite upset about it, given I was paying for a service, and didn't do anything wrong, even apologized though I did nothing wrong to be nice, it ruined my whole night!

Will never go back there again and neither will my friends, that's not how you treat customers.

Oct 01, 2011

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Displaying: 1 - 1 of 1 reviews



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