Reviews


Pepe's Mexican Restaurant, Jindalee

Restaurants, Italian, Mexican / Latin American, Seafood, Good For Groups

Overall 6.8  9

3 Below Average

Food  4      Ambience  2      Service  1      Value  5     


I have dined at Pepe's in Jindalee several times and each time has been worse than the last.

There is a sign at the door advising customers to wait to be seated. Usually my partner and I have stood at the door or at the counter for several minutes waiting to be seated while staff members avoid eye contact as they walk past. Other staff members can be seen in the kitchen checking their phones or behind the counter having a drink but unless you make a point of waving someone down, the terribly trained staff will not acknowledge you.

On my last visit, I waited to be seated, while the staff exhibited the above behaviors and other customers walked in, seated themselves and received service from the few staff members actually working. When I noticed that people were seating themselves and staff were ignoring us, we left and went two doors down to the fantastic thai restaurant, where they never ignore you and food is always fresh.

If by chance you visit this restaurant and manage to be seated, do not hold high hopes of a fresh or impressive meal. My meals have been okay, usually, though quite bland. I eat vegetarian and don't enjoy very spicy food so, perhaps, their more adventurous dishes are more appetizing. However, I do think that if you can't make a bean taco taste fresh then you're doing something wrong.

Often my meals have something very wrong with them. Twice I have had stale taco/tostadas, and even though they are toasted you can still tell they are stale. I have also been served expired or off avocado guacamole. I wasn't given the opportunity to send it back to the kitchen because once the staff Finally delivered our meals they never returned to the table.

Staff will avoid looking at you or checking on your table, probably because they know something is wrong with most dishes. When I advised the cashier of the bad guacamole he apologized yet would not remove it from the bill.

Prices are ok, but for what you pay it is reasonable to expect fresh food and good service. For the suburban area and the poor quality of food and service their prices should be much lower.

I wouldn't recommend this place to anyone. I don't know. How they are still in business. Probably the beer and taco specials they do. If people get drunk quickly, they probably don't notice they are eating nonsense. I can only recommend that the owners improve their food suppliers, replace their kitchen staffs and hire some staff with experience. I do also recommend that until this place improves, go to the Thai place because their food is awesome.

Jan 14, 2012

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Pepe's Mexican Restaurant, Jindalee

Restaurants, Italian, Mexican / Latin American, Seafood, Good For Groups

Overall 6.8  9

3 Below Average

Food  4      Ambience  2      Service  1      Value  5     


I have dined at Pepe's in Jindalee several times and each time has been worse than the last.

There is a sign at the door advising customers to wait to be seated. Usually my partner and I have stood at the door or at the counter for several minutes waiting to be seated while staff members avoid eye contact as they walk past. Other staff members can be seen in the kitchen checking their phones or behind the counter having a drink but unless you make a point of waving someone down, the terribly trained staff will not acknowledge you.

On my last visit, I waited to be seated, while the staff exhibited the above behaviors and other customers walked in, seated themselves and received service from the few staff members actually working. When I noticed that people were seating themselves and staff were ignoring us, we left and went two doors down to the fantastic thai restaurant, where they never ignore you and food is always fresh.

If by chance you visit this restaurant and manage to be seated, do not hold high hopes of a fresh or impressive meal. My meals have been okay, usually, though quite bland. I eat vegetarian and don't enjoy very spicy food so, perhaps, their more adventurous dishes are more appetizing. However, I do think that if you can't make a bean taco taste fresh then you're doing something wrong.

Often my meals have something very wrong with them. Twice I have had stale taco/tostadas, and even though they are toasted you can still tell they are stale. I have also been served expired or off avocado guacamole. I wasn't given the opportunity to send it back to the kitchen because once the staff Finally delivered our meals they never returned to the table.

Staff will avoid looking at you or checking on your table, probably because they know something is wrong with most dishes. When I advised the cashier of the bad guacamole he apologized yet would not remove it from the bill.

Prices are ok, but for what you pay it is reasonable to expect fresh food and good service. For the suburban area and the poor quality of food and service their prices should be much lower.

I wouldn't recommend this place to anyone. I don't know. How they are still in business. Probably the beer and taco specials they do. If people get drunk quickly, they probably don't notice they are eating nonsense. I can only recommend that the owners improve their food suppliers, replace their kitchen staffs and hire some staff with experience. I do also recommend that until this place improves, go to the Thai place because their food is awesome.

Jan 14, 2012

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Displaying: 1 - 1 of 1 reviews



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