Reviews


Paragon Cafe, The, Katoomba

Cafes

Overall 3.9  45

1.5 Not Recommended

Ambience  2      Service  1     


We were at the Paragon Cafe on the Sunday of the June long weekend. The place was very busy and we had to wait a while to be seated. When we were seated we were put in the back dining room. The decor was horrible. Beautiful wood panelling had been spoiled by the nailing up of random unrelated photos. Such a shame.

The service was appalling and the staff very unhelpful and flippant. We ordered despite this [wrong, wrong, wrong!] - soup and a toasted sandwich. We waited ages, after 40 minutes when we asked how much longer our order would take we were told that it would be a while as they were very busy. When the barista [she just happened to be walking past] checked she discovered it would be another ten minutes. She told us that we should have been told that there was an hour wait when we were seated, we were not told this and, had we been, would never have sat down.

At that point we decided not to stay and walked out. Several other people around us were having a terrible time too. One table of three walked out sick of waiting to be served. Another table waited half an hour for 5 hot chocolates. One couple came in and obviously knew what they wanted. The man told the waitress who promptly replied "how can you be ready to order you haven't even sat down yet."

As we were leaving the barista muttered that what did we expect it was a long weekend after all. There seemed to be lots of 'staff' but none of them looked particularly busy and were certainly not enthusiastic or keen to help customers. We will never go back.

Jul 13, 2011

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Paragon Cafe, The, Katoomba

Cafes

Overall 3.9  45

1.5 Not Recommended

Ambience  2      Service  1     


We were at the Paragon Cafe on the Sunday of the June long weekend. The place was very busy and we had to wait a while to be seated. When we were seated we were put in the back dining room. The decor was horrible. Beautiful wood panelling had been spoiled by the nailing up of random unrelated photos. Such a shame.

The service was appalling and the staff very unhelpful and flippant. We ordered despite this [wrong, wrong, wrong!] - soup and a toasted sandwich. We waited ages, after 40 minutes when we asked how much longer our order would take we were told that it would be a while as they were very busy. When the barista [she just happened to be walking past] checked she discovered it would be another ten minutes. She told us that we should have been told that there was an hour wait when we were seated, we were not told this and, had we been, would never have sat down.

At that point we decided not to stay and walked out. Several other people around us were having a terrible time too. One table of three walked out sick of waiting to be served. Another table waited half an hour for 5 hot chocolates. One couple came in and obviously knew what they wanted. The man told the waitress who promptly replied "how can you be ready to order you haven't even sat down yet."

As we were leaving the barista muttered that what did we expect it was a long weekend after all. There seemed to be lots of 'staff' but none of them looked particularly busy and were certainly not enthusiastic or keen to help customers. We will never go back.

Jul 13, 2011

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Displaying: 1 - 1 of 1 reviews



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