Reviews


Ellacure Restaurant & Bar, Bruce

Restaurants, Italian, Modern Australian, Tapas, BYO

Overall 8  16

6 Average

Food  8      Ambience  8      Service  2      Value  6     


I dined at Ellacure recently after hearing great reviews from people about the food. The food lived up to expectations, it was excellent.

Unfortunately, the service was terrible and ruined the experience for us. Firstly we were made to wait outside for 25 minutes because the table we booked wasn't ready yet. That was okay, but they didn't give us any updates on how long it would be and we weren't sure if they had forgotten about us altogether because there seemed to be plenty of empty tables. Just as we were about to leave, the waitress appeared and took us to our table.

The staff were friendly when we saw them, but the restaurant seemed to be severely understaffed as we couldn't get the attention of the waiters all night.
After finishing the meal, we had to wait over 30 minutes for the bill. We were going to pay by credit card and leave a tip (despite the substandard service to that point). But after waiting another 20 minutes they still hadn't come back to process the credit card so (fed up with waiting) we scraped the right amount of cash together so we could leave.

Although the food was lovely, I won't dine at Ellacure again. There are plenty of great restaurants in Canberra to choose from these days!

Oct 29, 2009

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Ellacure Restaurant & Bar, Bruce

Restaurants, Italian, Modern Australian, Tapas, BYO

Overall 8  16

6 Average

Food  8      Ambience  8      Service  2      Value  6     


I dined at Ellacure recently after hearing great reviews from people about the food. The food lived up to expectations, it was excellent.

Unfortunately, the service was terrible and ruined the experience for us. Firstly we were made to wait outside for 25 minutes because the table we booked wasn't ready yet. That was okay, but they didn't give us any updates on how long it would be and we weren't sure if they had forgotten about us altogether because there seemed to be plenty of empty tables. Just as we were about to leave, the waitress appeared and took us to our table.

The staff were friendly when we saw them, but the restaurant seemed to be severely understaffed as we couldn't get the attention of the waiters all night.
After finishing the meal, we had to wait over 30 minutes for the bill. We were going to pay by credit card and leave a tip (despite the substandard service to that point). But after waiting another 20 minutes they still hadn't come back to process the credit card so (fed up with waiting) we scraped the right amount of cash together so we could leave.

Although the food was lovely, I won't dine at Ellacure again. There are plenty of great restaurants in Canberra to choose from these days!

Oct 29, 2009

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