Reviews


Ivy Cafe Restaurant, The, Olinda

Restaurants, International, Has Bar, Has Cafe, American Express

Overall 5.2  15

3.8 Below Average

Food  8      Ambience  5      Service  1      Value  1     


21/1/12 Saturday afternoon, 6pm fairly quiet. From the moment we walked in, unfriendly and abrupt staff. Ordered iced coffees and (expensive) pizza. Extremely disappointed. 'Iced' coffees arrived Warm! No I don't mean just only cool, I mean Really warm. The waitress who brought them and handled them had to know. The ice and ice cream melted very quickly and they were still Warm! (We never send anything back).

My wife and niece were astonished but decided to just never go there again. I reluctantly but politely asked for a new one. Waitress felt the obvious warmth of the glass and without saying anything walked into kitchen and spoke to another staff member. I stood there for a minute wondering what was happening.

I finally said quietly that I would have another if possible. I was told to go back to my table and they would bring me another one. I then realized that the two waitresses that we had dealt with: Did not know how to say sorry. Did not want to be there. Did not have any people skills.

Apparently they had just made a new batch of coffee and it was still warm! Very sorry excuse. They reluctantly made me a new iced coffee but made it real obvious that they were not happy to do so. They couldn't even act like they cared. The two waitresses that served us were extremely arrogant and when we asked nicely for our table to be wiped as there was spillage from previous customer, she unwillingy wiped only the spot that had spillage.

Rudest customer service I have experienced yet. Spoke to the senior staff when leaving and he didn't seem too surprised. I am not convinced that he even cared. Maybe complaints are frequent. It was then that I realized why the place had very few customers even though it was Saturday night. Very unpleasant experience. We won't Ever be going to the Ivy restaurant in Olinda Vic. again.

Jan 21, 2012

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Ivy Cafe Restaurant, The, Olinda

Restaurants, International, Has Bar, Has Cafe, American Express

Overall 5.2  15

3.8 Below Average

Food  8      Ambience  5      Service  1      Value  1     


21/1/12 Saturday afternoon, 6pm fairly quiet. From the moment we walked in, unfriendly and abrupt staff. Ordered iced coffees and (expensive) pizza. Extremely disappointed. 'Iced' coffees arrived Warm! No I don't mean just only cool, I mean Really warm. The waitress who brought them and handled them had to know. The ice and ice cream melted very quickly and they were still Warm! (We never send anything back).

My wife and niece were astonished but decided to just never go there again. I reluctantly but politely asked for a new one. Waitress felt the obvious warmth of the glass and without saying anything walked into kitchen and spoke to another staff member. I stood there for a minute wondering what was happening.

I finally said quietly that I would have another if possible. I was told to go back to my table and they would bring me another one. I then realized that the two waitresses that we had dealt with: Did not know how to say sorry. Did not want to be there. Did not have any people skills.

Apparently they had just made a new batch of coffee and it was still warm! Very sorry excuse. They reluctantly made me a new iced coffee but made it real obvious that they were not happy to do so. They couldn't even act like they cared. The two waitresses that served us were extremely arrogant and when we asked nicely for our table to be wiped as there was spillage from previous customer, she unwillingy wiped only the spot that had spillage.

Rudest customer service I have experienced yet. Spoke to the senior staff when leaving and he didn't seem too surprised. I am not convinced that he even cared. Maybe complaints are frequent. It was then that I realized why the place had very few customers even though it was Saturday night. Very unpleasant experience. We won't Ever be going to the Ivy restaurant in Olinda Vic. again.

Jan 21, 2012

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