Kateandjamesgoeseating

1.5 Not Recommended

Food  2      Ambience  2      Service  1      Value  1     

From the moment of arrival, we were disappointed. We were given a pot of English breakfast with no sugar or milk, but it was initially dismissed as an oversight.
Before all of our orders were taken, half our menus were taken away for another table. A restaurant only a quarter full and they don't have enough menus? Our first 3 meals were delivered, two of the three were wrong. 2 more meals delivered - one wrong. After 20 minutes, only 3 meals were complete, one was missing half the order, one meal still to come.

Mean while, 4 other tables were served their meals which were ordered well after ours. 5 minutes, later I tried to cancel the last meal, my only response was "I suppose". (This particular waiter, we were all convinced, was either recovering from the previous night or still heavily inebriated, his breath, appearance and demeanour were a dead giveaway).

Furious, we were forced to share our 4 meals between 5 people. 5 minutes after that, the final meal arrived, even though I had requested it to be cancelled.
Being at the peak of winter we chose to sit indoors, but for reasons beyond our imagining, the waiter decided to open the doors! When it came time to settle the bill, it was all wrong, so we had to spend more time fixing it up, when all we wanted to do was get away from the apalling restaurant.

We eagerly left, with no intention of ever returning, as it was quite clear they were not interested in any level of customer satisfaction.

Jun 27, 2010

0 of 1 people found the following review helpful

4.3 Below Average

Food  3      Ambience  3      Service  4      Value  7     

Food was substandard compared to other yum cha restaurants. Service was poor. Venue looked like tacky wedding reception. Would not go again unless parents remarried.

Jul 11, 2009

1.5 Not Recommended

Food  2      Ambience  2      Service  1      Value  1     

From the moment of arrival, we were disappointed. We were given a pot of English breakfast with no sugar or milk, but it was initially dismissed as an oversight.
Before all of our orders were taken, half our menus were taken away for another table. A restaurant only a quarter full and they don't have enough menus? Our first 3 meals were delivered, two of the three were wrong. 2 more meals delivered - one wrong. After 20 minutes, only 3 meals were complete, one was missing half the order, one meal still to come.

Mean while, 4 other tables were served their meals which were ordered well after ours. 5 minutes, later I tried to cancel the last meal, my only response was "I suppose". (This particular waiter, we were all convinced, was either recovering from the previous night or still heavily inebriated, his breath, appearance and demeanour were a dead giveaway).

Furious, we were forced to share our 4 meals between 5 people. 5 minutes after that, the final meal arrived, even though I had requested it to be cancelled.
Being at the peak of winter we chose to sit indoors, but for reasons beyond our imagining, the waiter decided to open the doors! When it came time to settle the bill, it was all wrong, so we had to spend more time fixing it up, when all we wanted to do was get away from the apalling restaurant.

We eagerly left, with no intention of ever returning, as it was quite clear they were not interested in any level of customer satisfaction.

Jun 27, 2010

0 of 1 people found the following review helpful

4.3 Below Average

Food  3      Ambience  3      Service  4      Value  7     

Food was substandard compared to other yum cha restaurants. Service was poor. Venue looked like tacky wedding reception. Would not go again unless parents remarried.

Jul 11, 2009