Julia1984

2 of 2 people found the following review helpful

1.7 Not Recommended

Drinks  2      Ambience  2      Service  1     

The worst service I have even experienced. I went to the Burlesque night and, unfortunately, I was really disappointed with the experience. I am generally not one to complain but my friends and I were subjected to the most appalling service I have ever experienced.

When we arrived slightly after 7 there was no spaces for 4 people to sit together despite the fact half the place was mostly empty but reserved. I had booked for our group of 4 but apparently that does not involve booking somewhere to sit. The girl directing people where to sit would not explain the system to us (as I was unsure if there was a section reserved for us) and rudely told us “just go around the corner” and “that it just the way it is.”

Luckily a lovely couple made some space for us and we were able to sit nearish to each other. The next debacle was ordering our tapas. After waiting about an hour one of my friends went to make sure our order hadn’t been lost. The same rude girl said to my friend when she went to check on our order “your food is coming.”

I am interested to know how she ‘knew’ this when she hadn’t even bothered to ask for our order number. Not trusting her confirmation that the food was coming my friend then asked the women behind the bar about our order, who apparently ‘checked’ and said our order was next to be made.

Another half an hour later I went to check on the order and was told it had been lost (not really a surprise). The order was retaken and I was told it would be first to be made. After another 25 minutes another of my friends had had enough and asked to speak to the manager as the bar staff clearly weren’t checking on our order.

And finally after more than 2 hours, at about 10pm we were served our tapas. I realise mistakes can be made and orders lost but the staff should really make an effort to rectify the error when it’s brought to their attention. To apologise for what had happened to us (at the suggestion of my friend) we were each given a complementary glass of warm sparkling.

We had used Groupon voucher but I would highly recommend pay full price and go somewhere else where you will not be subjected to such appalling service.

Response from Management:
Another person paying nothing and wanting the world.

How can you honestly rate drinks (Mumm French Champaign) at 2/10, ambiance as 1/10.

Granted the service as an issue but come on and state the facts.

Nov 26, 2011

5.3 Average

Food  7      Ambience  8      Service  3      Value  3     

Food was pretty good, it was a fun place for a dinner with friends but the service was pretty poor (the waiter was inattentive and even backed away from us when we were asking a question).

Jul 25, 2011

1 Not Recommended

Service  1     

I can only rate the service which I received from Tea parlour which was poor. I called on Monday to try to make a booking for the weekend and got a voicemail asking to email bookings (which I did). After 5 days I received no response. I then made 2 more call and finally got through and was told the cafe was booked out all weekend. I would expect that if Tea Parlour asks for bookings to be emailed that they would actually respond to them.

Jul 25, 2011

2 of 2 people found the following review helpful

1.7 Not Recommended

Drinks  2      Ambience  2      Service  1     

The worst service I have even experienced. I went to the Burlesque night and, unfortunately, I was really disappointed with the experience. I am generally not one to complain but my friends and I were subjected to the most appalling service I have ever experienced.

When we arrived slightly after 7 there was no spaces for 4 people to sit together despite the fact half the place was mostly empty but reserved. I had booked for our group of 4 but apparently that does not involve booking somewhere to sit. The girl directing people where to sit would not explain the system to us (as I was unsure if there was a section reserved for us) and rudely told us “just go around the corner” and “that it just the way it is.”

Luckily a lovely couple made some space for us and we were able to sit nearish to each other. The next debacle was ordering our tapas. After waiting about an hour one of my friends went to make sure our order hadn’t been lost. The same rude girl said to my friend when she went to check on our order “your food is coming.”

I am interested to know how she ‘knew’ this when she hadn’t even bothered to ask for our order number. Not trusting her confirmation that the food was coming my friend then asked the women behind the bar about our order, who apparently ‘checked’ and said our order was next to be made.

Another half an hour later I went to check on the order and was told it had been lost (not really a surprise). The order was retaken and I was told it would be first to be made. After another 25 minutes another of my friends had had enough and asked to speak to the manager as the bar staff clearly weren’t checking on our order.

And finally after more than 2 hours, at about 10pm we were served our tapas. I realise mistakes can be made and orders lost but the staff should really make an effort to rectify the error when it’s brought to their attention. To apologise for what had happened to us (at the suggestion of my friend) we were each given a complementary glass of warm sparkling.

We had used Groupon voucher but I would highly recommend pay full price and go somewhere else where you will not be subjected to such appalling service.

Response from Management:
Another person paying nothing and wanting the world.

How can you honestly rate drinks (Mumm French Champaign) at 2/10, ambiance as 1/10.

Granted the service as an issue but come on and state the facts.

Nov 26, 2011

5.3 Average

Food  7      Ambience  8      Service  3      Value  3     

Food was pretty good, it was a fun place for a dinner with friends but the service was pretty poor (the waiter was inattentive and even backed away from us when we were asking a question).

Jul 25, 2011

1 Not Recommended

Service  1     

I can only rate the service which I received from Tea parlour which was poor. I called on Monday to try to make a booking for the weekend and got a voicemail asking to email bookings (which I did). After 5 days I received no response. I then made 2 more call and finally got through and was told the cafe was booked out all weekend. I would expect that if Tea Parlour asks for bookings to be emailed that they would actually respond to them.

Jul 25, 2011