Haneel

1.5 Not Recommended

Food  3      Ambience  1      Service  1      Value  1     

Awful. I had dinner there last night and they have lost a customer. The food was ok, though about what I could make myself, but the service was So Bad. First I go to the bar to get a drink and I'm greeted by a snooty staff who gives me a look like "and what do you want....you are Really inconveniencing me". No smile, no "Hi" "Hello" all I got was a "yes"? I ordered my glass of wine and receive a very sharp "thats it"? Ok, so drinks are done...obviously she's having a bad day.

Time to order the food, up to the food counter. The lad taking my order cancels my EFT transaction and then walks off leaving me standing there! Sorry, what's going on? Finally he returns and we try again. Ok, anyone can make a mistake, he's having a bad day. The meals came out rather quickly which was great and the food was ok, but we sat there for at least 20 minutes after eating waiting for the table to be cleared, eventually I had to get up and ask.

A lad came and cleared the table, stacking and scraping the dishes at the table, in front of us! He knocks something over and complains "it's one of those days". All the staff in this place seem to be having a bad day when they have to deal with customers, though you can see them joking and mucking around behind the bar etc.

All I can say is "I will not have another bad "going out to dinner" experience by eating there again". From a local, train your staff, people do not pay to eat out to be treated with such disdain by the younger generation. As a good dining experience you fail.

Jan 14, 2012

1.5 Not Recommended

Food  3      Ambience  1      Service  1      Value  1     

Awful. I had dinner there last night and they have lost a customer. The food was ok, though about what I could make myself, but the service was So Bad. First I go to the bar to get a drink and I'm greeted by a snooty staff who gives me a look like "and what do you want....you are Really inconveniencing me". No smile, no "Hi" "Hello" all I got was a "yes"? I ordered my glass of wine and receive a very sharp "thats it"? Ok, so drinks are done...obviously she's having a bad day.

Time to order the food, up to the food counter. The lad taking my order cancels my EFT transaction and then walks off leaving me standing there! Sorry, what's going on? Finally he returns and we try again. Ok, anyone can make a mistake, he's having a bad day. The meals came out rather quickly which was great and the food was ok, but we sat there for at least 20 minutes after eating waiting for the table to be cleared, eventually I had to get up and ask.

A lad came and cleared the table, stacking and scraping the dishes at the table, in front of us! He knocks something over and complains "it's one of those days". All the staff in this place seem to be having a bad day when they have to deal with customers, though you can see them joking and mucking around behind the bar etc.

All I can say is "I will not have another bad "going out to dinner" experience by eating there again". From a local, train your staff, people do not pay to eat out to be treated with such disdain by the younger generation. As a good dining experience you fail.

Jan 14, 2012