FrequentDiner06

2.8 Not Recommended

Food  5      Ambience  2      Service  1      Value  3     

We have never had to wait so long for service in our lives. Nice food, nice drinks, but totally overshadowed by pathetic service and long waits for anything. Usually one, maximum of two bar staff serving while 2 queues of 20+ people waited, 15~20 minutes for beer and wine at a time, heaven forbid anyone in line orders a cocktail.

Remaining staff fluttered around the bar looking busy and but seemingly doing nothing, avoiding eye contact with customers at all costs. The minimal bar staff were also filling table drink orders for the Nuevo restaurant, compounding the anger of those Sotano customers waiting. When served, the bar staff got our order wrong and then overcharged us, we received a refund of the difference but "we haven't overcharged you, our computer system is correct, it's just that the menu prices are wrong".

Food was nice, however, so overpriced, sky-high prices completely overshadowed what was a nice tapas meal. One of our meals never arrived, despite 6 enquiries to staff over a 1.5hr period, starting from when remainder of our group was served their meal. Refund given for a totally different meal, after a further 20 minutes wait at the bar.

Advertised as a "wine & tapas" bar, menu options were severely limited. Staff don't seem to know what's going on, misdirecting customers wanting drinks/ coffee to the wrong bar, for customers to find out only after a long wait to order.

Sotano functions like a bar that has just opened and is still ironing out the many kinks, after more than 2 years in operation, the Hilton South Wharf should be utterly ashamed! Will never return.

Jan 13, 2012

2.8 Not Recommended

Food  5      Ambience  2      Service  1      Value  3     

We have never had to wait so long for service in our lives. Nice food, nice drinks, but totally overshadowed by pathetic service and long waits for anything. Usually one, maximum of two bar staff serving while 2 queues of 20+ people waited, 15~20 minutes for beer and wine at a time, heaven forbid anyone in line orders a cocktail.

Remaining staff fluttered around the bar looking busy and but seemingly doing nothing, avoiding eye contact with customers at all costs. The minimal bar staff were also filling table drink orders for the Nuevo restaurant, compounding the anger of those Sotano customers waiting. When served, the bar staff got our order wrong and then overcharged us, we received a refund of the difference but "we haven't overcharged you, our computer system is correct, it's just that the menu prices are wrong".

Food was nice, however, so overpriced, sky-high prices completely overshadowed what was a nice tapas meal. One of our meals never arrived, despite 6 enquiries to staff over a 1.5hr period, starting from when remainder of our group was served their meal. Refund given for a totally different meal, after a further 20 minutes wait at the bar.

Advertised as a "wine & tapas" bar, menu options were severely limited. Staff don't seem to know what's going on, misdirecting customers wanting drinks/ coffee to the wrong bar, for customers to find out only after a long wait to order.

Sotano functions like a bar that has just opened and is still ironing out the many kinks, after more than 2 years in operation, the Hilton South Wharf should be utterly ashamed! Will never return.

Jan 13, 2012