Franketta

7.3 Recommended

Food  7      Ambience  8      Service  7      Value  7     

I like this place not just for an open air feeling of the set-ups but also for the great selection of tea which you'll definitely enjoy if you're a tea lover. I can easily spend few hours here to catch up with friends, totally relaxing.

Food is also good for the value and fresh as well. As they are not all-about-Japanese food and have a good selection of soup, salad, sandwiches, etc, I will recommend you to try this place when you're with friends and everyone is not too sure about what they want to eat.

May 28, 2010

3.5 Below Average

Food  6      Ambience  6      Service  1      Value  1     

We dined here several times and liked the food and atmosphere, but when we ordered delivery the other day, we ended up with their nightmare service.

First of all we had to wait for 90 minutes to get it delivered when we were told it would be around 45 minutes. Secondly they mistakenly brought us Chicken curry while we ordered Beef. As we noticed that after we opened the container, we phoned them to ask for the exchange. They apologised and told us it'd come right away within 15 minutes but again we waited for another 60 minutes.

When we complained their poor service, even the senior staff didn't apologise for their repetition of bad service. However, it gets even worse! They offered us the refund but insisted us to return the whole food for an exchange of the refund, after 3 hours of communication back and forth!

Truly disgusted by the whole hassles with them. We'll never go there for sure.

May 28, 2010

0 of 1 people found the following review helpful

4.5 Below Average

Food  4      Ambience  5      Service  5      Value  4     

Went there for the first time in many years. We used to go to Ju Ju quite regularly and loved their food as "cheap but good quality". This time, I don't know if the owner has been changed or not, everything we ordered disappointed us. Okonomiyaki, Beef tataki, Chicken Namban, etc, they all tasted as if frozen or prepared food, nothing tasted fresh as they used to be. Deep fried dish was too greasy and the cooking oil tasted days old as well. Assorted Sushi was just ok, nothing special.

You may still enjoy the unique atmosphere if you go there as a big group of people with bit of Karaoke, but I don't recommend there for dinner at all anymore.

May 28, 2010

7.3 Recommended

Food  7      Ambience  8      Service  7      Value  7     

I like this place not just for an open air feeling of the set-ups but also for the great selection of tea which you'll definitely enjoy if you're a tea lover. I can easily spend few hours here to catch up with friends, totally relaxing.

Food is also good for the value and fresh as well. As they are not all-about-Japanese food and have a good selection of soup, salad, sandwiches, etc, I will recommend you to try this place when you're with friends and everyone is not too sure about what they want to eat.

May 28, 2010

3.5 Below Average

Food  6      Ambience  6      Service  1      Value  1     

We dined here several times and liked the food and atmosphere, but when we ordered delivery the other day, we ended up with their nightmare service.

First of all we had to wait for 90 minutes to get it delivered when we were told it would be around 45 minutes. Secondly they mistakenly brought us Chicken curry while we ordered Beef. As we noticed that after we opened the container, we phoned them to ask for the exchange. They apologised and told us it'd come right away within 15 minutes but again we waited for another 60 minutes.

When we complained their poor service, even the senior staff didn't apologise for their repetition of bad service. However, it gets even worse! They offered us the refund but insisted us to return the whole food for an exchange of the refund, after 3 hours of communication back and forth!

Truly disgusted by the whole hassles with them. We'll never go there for sure.

May 28, 2010

0 of 1 people found the following review helpful

4.5 Below Average

Food  4      Ambience  5      Service  5      Value  4     

Went there for the first time in many years. We used to go to Ju Ju quite regularly and loved their food as "cheap but good quality". This time, I don't know if the owner has been changed or not, everything we ordered disappointed us. Okonomiyaki, Beef tataki, Chicken Namban, etc, they all tasted as if frozen or prepared food, nothing tasted fresh as they used to be. Deep fried dish was too greasy and the cooking oil tasted days old as well. Assorted Sushi was just ok, nothing special.

You may still enjoy the unique atmosphere if you go there as a big group of people with bit of Karaoke, but I don't recommend there for dinner at all anymore.

May 28, 2010