DoubleDecker

4.3 Below Average

Food  7      Ambience  4      Service  1      Value  5     

This restaurant could be ok but is let down by the guy with the tache on the front desk. The restaurant was dead and when we asked to sit a little further away from the front door (where there was loads of seats) the waitress said it wouldn't be a problem as they were quiet. She approached the guy at the desk who abruptly said they were all booked and we would have to sit by the entrance. He also made other diners who came slightly after us do the same. The strategy was clear - he wanted to make the restaurant appear busy by putting everyone in full view of passers by.

Interestingly when those seats were full, new diners were seated where we wanted to sit - even though it was clear they didn't have a reservation (we were in earshot of their arrival). I get the strategy, but if a diner requests to sit somewhere where it genuinely isn't booked, forcing them to sit somewhere to make you look busy probably isn't the best way to go, you will only achieve a disgruntled customer. Disappointed, and they lost my $20 tip because of it. It was the 2nd time we have been, and apparently it was the same guy first time around! Won't be going back.

Jan 09, 2012

9.3 Highly Recommended

Food  10      Ambience  9      Service  10      Value  8     

This place is amazing. Have been 4 times and each was equally as good. Despite trying to find better, it is the best restaurant we have found in the Sydney region.

Oct 23, 2008

4.3 Below Average

Food  7      Ambience  4      Service  1      Value  5     

This restaurant could be ok but is let down by the guy with the tache on the front desk. The restaurant was dead and when we asked to sit a little further away from the front door (where there was loads of seats) the waitress said it wouldn't be a problem as they were quiet. She approached the guy at the desk who abruptly said they were all booked and we would have to sit by the entrance. He also made other diners who came slightly after us do the same. The strategy was clear - he wanted to make the restaurant appear busy by putting everyone in full view of passers by.

Interestingly when those seats were full, new diners were seated where we wanted to sit - even though it was clear they didn't have a reservation (we were in earshot of their arrival). I get the strategy, but if a diner requests to sit somewhere where it genuinely isn't booked, forcing them to sit somewhere to make you look busy probably isn't the best way to go, you will only achieve a disgruntled customer. Disappointed, and they lost my $20 tip because of it. It was the 2nd time we have been, and apparently it was the same guy first time around! Won't be going back.

Jan 09, 2012

9.3 Highly Recommended

Food  10      Ambience  9      Service  10      Value  8     

This place is amazing. Have been 4 times and each was equally as good. Despite trying to find better, it is the best restaurant we have found in the Sydney region.

Oct 23, 2008