Donna R.

1 of 1 people found the following review helpful

1 Not Recommended

Food  1      Ambience  1      Service  1      Value  1     

I went to the Boatshed Cafe on Mother's Day. It was the worst experience I have had in a restaurant (if you could call it that!). I know it was a busy day but we had to wait half an hour to be seated and the waitresses were rude and then when we asked if we could order, we were told to wait 20 minutes. When we were waiting to be seated one of the kitchen staff was carrying the food from the kitchen to the counter where we were standing to be taken to a table with an unlit cigarette in her hand.

Our food was disgusting and we were given one refund for the chicken that tasted like it had been cooked the day before then reheated in the microwave, then we couldn't cut it. We went to the toilet as we left the restaurant, which was right next to the kitchen at the back of the restaurant. One of the people in my group witnessed while waiting to go to the toilet, a plate of food being brought back and the waitress said this is a waste of food it hasn't been touched. The cook said it's okay I will give it to the next person. As I was coming out of the toilet a waitress was sweeping the floor while there was food sitting there ready to be taken to the tables.

I rang the restaurant the next day to try to speak to someone in charge which I was told they cannot tell me who is in charge. I told the person I spoke to what had happened. He said he didn't believe me. I asked for a name of someone in charge which I was given a name. The person I spoke to said he wasn't in charge. The next day I rang and asked to speak to the name of the person I was given and it was the same man I spoke to on the previous day. When I said you are the same person I spoke to yesterday and you said you weren't the manager he hung up on me.

I expected to be able to let the person who owns this business know what is happening but instead one of their staff who was supposedly the assistant manager obviously didn't want anyone knowing what is going on there. I should have been told the name of the person in charge and the matter should of been looked into. I will NEVER go back there again and I advise no one else to go there.

May 13, 2011

1 of 1 people found the following review helpful

1 Not Recommended

Food  1      Ambience  1      Service  1      Value  1     

I went to the Boatshed Cafe on Mother's Day. It was the worst experience I have had in a restaurant (if you could call it that!). I know it was a busy day but we had to wait half an hour to be seated and the waitresses were rude and then when we asked if we could order, we were told to wait 20 minutes. When we were waiting to be seated one of the kitchen staff was carrying the food from the kitchen to the counter where we were standing to be taken to a table with an unlit cigarette in her hand.

Our food was disgusting and we were given one refund for the chicken that tasted like it had been cooked the day before then reheated in the microwave, then we couldn't cut it. We went to the toilet as we left the restaurant, which was right next to the kitchen at the back of the restaurant. One of the people in my group witnessed while waiting to go to the toilet, a plate of food being brought back and the waitress said this is a waste of food it hasn't been touched. The cook said it's okay I will give it to the next person. As I was coming out of the toilet a waitress was sweeping the floor while there was food sitting there ready to be taken to the tables.

I rang the restaurant the next day to try to speak to someone in charge which I was told they cannot tell me who is in charge. I told the person I spoke to what had happened. He said he didn't believe me. I asked for a name of someone in charge which I was given a name. The person I spoke to said he wasn't in charge. The next day I rang and asked to speak to the name of the person I was given and it was the same man I spoke to on the previous day. When I said you are the same person I spoke to yesterday and you said you weren't the manager he hung up on me.

I expected to be able to let the person who owns this business know what is happening but instead one of their staff who was supposedly the assistant manager obviously didn't want anyone knowing what is going on there. I should have been told the name of the person in charge and the matter should of been looked into. I will NEVER go back there again and I advise no one else to go there.

May 13, 2011