Restaurants, Mexican / Latin American, BYO, Licensed, Serves Dinner
Overall 7.2 172
5 Average
Food 8 Ambience 6 Service 1 Value 5
I have been there twice, first time great food and prompt service, second time I didn't even stay long enough to sit down. Started with my group (who had a booking) standing at the counter waiting to be acknowledged but instead we were ignored by the waitress as she was too busy having a tantrum which Involved throwing her pen and order book at the wall.
When the senior staff finally arrived he greeted us, we gave him our booking name and then he proceeded to ignore us and cash off the bills for numerous tables. When we finally had his attention he acknowledged that he had received our message about amending our booking but had not done anything about it. We were advised that we could take a seat at the table assigned (there were not enough chairs so one person would have to stand) and wait with no advice on whether we could be accommodated.
He was so incredibly rude and unhelpful that we left. It's a shame, great place but has a senior staff who should not be in the hospitality industry. And judging by the number of reviews that outline him as the problem, I cannot be the only one with this experience!
Jan 26, 2012
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Displaying: 1 - 1 of 1 reviews
Restaurants, Mexican / Latin American, BYO, Licensed, Serves Dinner
Overall 7.2 172
5 Average
Food 8 Ambience 6 Service 1 Value 5
I have been there twice, first time great food and prompt service, second time I didn't even stay long enough to sit down. Started with my group (who had a booking) standing at the counter waiting to be acknowledged but instead we were ignored by the waitress as she was too busy having a tantrum which Involved throwing her pen and order book at the wall.
When the senior staff finally arrived he greeted us, we gave him our booking name and then he proceeded to ignore us and cash off the bills for numerous tables. When we finally had his attention he acknowledged that he had received our message about amending our booking but had not done anything about it. We were advised that we could take a seat at the table assigned (there were not enough chairs so one person would have to stand) and wait with no advice on whether we could be accommodated.
He was so incredibly rude and unhelpful that we left. It's a shame, great place but has a senior staff who should not be in the hospitality industry. And judging by the number of reviews that outline him as the problem, I cannot be the only one with this experience!
Jan 26, 2012
Displaying: 1 - 1 of 1 reviews
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