Ayhan

Reviews

Overall 5.3 5

7 Recommended

Food 9 Ambience 5 Service 5 Value 9

Very good Turkish food. Food was very fresh, the dips were a little bit salty for my liking. We had the banquet meal and the portions served were very big.

The ambience was ok but they should all wear uniforms rather than jeans and t-shirts. The decor is not too flash and it is a very narrow dining area. Service was a little disjointed and the waitress appeared to be a little lost. Excellent value for the great fresh food you get. Parking is a real hassle as the whole street is metered ticket offstreet parking.

Jan 28, 2012

Impress Cafe & Grill, Auburn

Cafes, Turkish, Serves Breakfast, Serves Dinner, Serves Lunch

Overall 8.3 2

9.5 Highly Recommended

Food 10 Ambience 10 Service 10 Value 8

One of the best Turkish Cafe and Grill I have had the pleasure of dining at. If you are looking for an early breakfast or brunch/lunch the food is always fresh and cook to order. If you are after a nice healthy dinner this is the place to be. A very clean and tidy cafe and the service is quick and second to none.

Price is a little higher than the average cafe/takeaway but it is worth the healthy, fresh award winning food. Parking your car is free and easy, as you can park in the carpark and get your ticket validated.

Jan 27, 2012

Hurricane's Grill & Bar, Sydney

Restaurants, Steak House, Has Bar, Serves Dinner, Serves Late Dining

Overall 6.7 18

2.5 Not Recommended

Food 3 Ambience 1 Service 5 Value 1

Nice steaks but I have had better. Very noisy and dim lights. You can hardly hear the person next to you talk. Service was good for a steak house. Overpriced for what you get, there are better steak houses for this price.

Jan 16, 2012

Il Cacciatore Restaurant, Pokolbin

Restaurants

Overall 6.4 22

1.3 Not Recommended

Food 1 Ambience 2 Service 1 Value 1

I would not recommend this restaurant to anyone, especially people with children. We made a booking for 18 people which included 10 children. We were greeted by rude and arrogant staff who denied we had made the booking then said they had no seats available. Even though we could see the restaurant was half empty.

Not a good start to our horrible experience. After 10 minutes of talking, we finally managed to negotiate our table and the bad warning signs were there but we want to give them a chance to impress us, they failed miserably.

Once we were seated we found it extremely hard to get service, we waited over 20 minutes. We were the only table in the back room and many staff seem to just walk past our table with zero attention or care, did I mention the restaurant was half empty, they failed again miserably.

After taking our orders they left the menus on the table for us to stack in a pile on the table. In this day and age, what type of waitress leave menus on tables after taking your order, answer: a rude and arrogant waitresses, they failed once again miserably.

This rude and arrogant waitress return to our table to advise us that a particular menu item was not available as they had sold out the last one. A few minutes later this rude waitress return to our table again, rolling her eyes at our table and made a few sarcastic comments then said another particular menu item was not available as they had sold out the last one again. I said to our group that we should just stand up and leave, the rude, arrogant waitress simply said “yes you can leave”.

The rude waitress walking into the kitchen and shouted gleefully “yes they are leaving”. We could have easily spent 1500 dollars but they just didn’t want to serve us. I hope the owner of this restaurant reads my comments. We all left this restaurant from hell to another restaurant and spent our hard earn money there.

Response from Management:
If you plan to write a review it is important that you get the facts right and not rely on what others may have told you. Your hotel made the first booking for 10 adults and one high chair at 7:30pm – we specifically asked the concierge making the booking if there were children in the group and the answer was no. There being no children, it wasn’t necessary to let them know the policy regarding the children’s menu. One of your friends phoned to make made a second booking for 4 adults and 3 children at 7:30pm– she said she did not expect to be seated at the same table as the 10. The lady who made this booking was advised that the children’s menu was only available at 6pm and 6.30pm reservation times and not later. We have implemented this policy to ensure that children are catered to with the type of food they enjoy (spaghetti, chicken, steak or veal all served with chips or vegetables and salad).

The restaurant is a little less busy at 6pm and 6.30pm which allows the kitchen to get the food out quickly as most children are hungry when they arrive. I specifically asked her if she understood that the children’s menu would not be available at 7:30pm; her response was that the children would not eat off the children’s menu and therefore a change in reservation time was unnecessary. A short time later, a second phone call was received asking us to change the reservation from 4 adults and 3 children to 2 adults and 2 children. This reduction in numbers allowed us to seat you all together at a table of 14 (at this stage it was 12 adults, 2 children and a high chair). You denied that the booking had been changed however we received 2 phone calls regarding this change – one from the hotel and a second from one of your group. This has been confirmed by the staff member on reception at the time.

We only have 12 tables in this section of the restaurant. Your group used 8 of these tables, while 2 groups of 6 had been booked on the other 4 tables (2 tables per group). We did not take any other bookings at 7:30 to ensure that your group got the best possible service. The next reservations were due to arrive at 8pm. We take around 20-25 diners every half hour. At no point did we deny you had a booking, your table of 14 was set up ready for your 7.30pm arrival. You arrived almost ½ hour late with 18 people instead of the 14…”just throw another table on the end” was your suggestion when you arrived with 18. This was not possible as the restaurant was fully booked and there was no room at the end of your table or even a spare table. There is no doubt the some of the staff were rattled by this change although we had to get you seated as quickly as possible as 18 people milling in the entrance of the restaurant is very awkward.

After spending a couple of minutes juggling the reservations that were still due to arrive, we were able to accommodate your group, by having four of you sit at a separate table (which was actually reserved for a group of 6 with an 8pm reservation) – there was no other option. You chose to sit four of the young children on this table. By now, the 8pm reservations were arriving. The restaurant may have been half empty when you arrived at 8pm, however by 8:15 almost every table was occupied as our last reservations for the evening were at 8:30pm. We had 90 diners that night (excluding your group of 18).

You are correct when you say that you were informed about menu items we had run out of. This is the busiest time of the year, and combined with numerous public holidays, supplier closures and no normal supplier deliveries, we do the best we can to get through without running out of product. When we begin to run low on a certain menu item we indicate on a white board just how many serves we have left. We were out of veal and lamb by the time your group was ready to order at around 8.30pm. We still had two types of fish (barramundi and salmon), duck, pork and aged beef fillet, two types of gnocchi and two pasta dishes as well as all the entrees, salads and desserts. Our menu is quite extensive and although it’s not ideal to run out of any menu item, the fact is it does happen during peak times and when deliveries are restricted by public holidays. The server was quite upset at having to go back to your table to inform you that we were out of a second item. She knew what type of response she would get by advising you of this.

When it came to ordering meals for the children you in insisted that you were not told about the times for the children’s menu. You obviously thought we would change our mind if you made a fuss or intimidated the staff. The ‘zero service’ didn’t include promptly receiving water as soon as you were seated, taking a wine order and serving it quickly, taking the children’s order which was promptly placed in the kitchen and having the kitchen give priority to the children’s meals. Your complimentary canapés were ready to be served when you decided to leave. We had assumed your group would order garlic bread or fresh bread and this was already in the oven in case you ordered it. The children did order garlic bread and this was ready to be served within minutes of the order being placed. It was then that you decided to leave and the service was not good enough? I was in the kitchen when the server came in and advised that your group was leaving. This was done quickly as the chefs were already in the process of cooking the children’s meals. This allowed the chefs move on the next order.

We were in the restaurant at the time attending to other diners however we were not at the table to hear what the waitress said or did. We do know that this particular waitress is not good at handling stressful situations and occasionally her demeanor can be perceived as not caring…we have been working with her on this. On this occasion it was very difficult and she was obviously feeling quite uneasy at the way she was being treated.

The manager was behind the bar when you left in a very aggressive manner – one of the staff actually came into the kitchen asking the chefs to go to the bar as they felt situation may escalate based on what a couple of the males in the group were saying and threatening. They made it very clear that they were all very successful in their own professions and that they would have us closed down within the month. Other restaurant patrons were both uncomfortable and disgusted by what they witnessed and expressed their relief that your group decided to leave. You need to accept responsibility for what transpired. By blaming others and making false accusations is what really caused this whole situation.

In closing we would like to say that it is becoming more and more difficult to find staff to work in the hospitality industry. ‘Reality’ television shows have turned kids off wanting to become apprentice chefs or service staff. Many restaurant patrons don’t consider service staff as having a ‘real’ job, yet expect them to be totally professional and incredibly knowledgeable at the same time. They think it is quite acceptable to be rude to service staff, then expect them to provide exceptional service with a smile.

Many of the restaurants in our region experience severe staff shortages. We’re sure staff go home at the end of the night wondering if its all worthwhile; some do no return after a difficult night or an encounter with a rude customer. The girl who was your server that night has been with us for four years – she gave her notice this week as it has all become too hard.

Jan 03, 2012

Cedars At The Rocks, North Rocks

Restaurants, Lebanese, Family Dining, Good For Groups, Air Conditioning

Overall 7 22

1 of 1 people found the following review helpful

7.8 Recommended

Food 7 Ambience 9 Service 9 Value 6

Clean and tidy. Good wholesome food. Small portions served compared to other Lebanese restaurants. Parking is off street and easy.

Aug 26, 2011

More Reviews...

Photos

View Ayhan's photos (0)

Profile

Member since 2011

Last updated on 1st Jun 2012