Monster Steakhouse

8.5 Highly Recommended

Food  8      Ambience  7      Service  9      Value  10     

After buying vouchers through Cudo and seeing the reviews on this page, we entered the venue with a lot of trepidation expecting the worst. As soon as we walked in we were pleasantly surprised the staff were friendly, efficient and entertaining paying special attention to our two young children.

The food is value for money and the venue although old was clean. The place was busy and looking around at the tables everyone looked to be enjoying themselves. Yes the props are cheap and cheesy but that's the fun of it. My only criticism is that the venue has the potential to be a really scary theatre restaurant if it had more fun playing on the scary theme (think of Draculas in Melbourne and QLD).

Overall a good family night enjoyed by all. My advice don't listen to what people have written you need to experience it yourself.

May 25, 2012 

2 Not Recommended

Food  1      Ambience  1      Service  4      Value  2     

Sad to say this is the worse place I have ever eaten, the food was disgusting.
This place has potential, but will fail if its continues to run like this.

May 14, 2012 

4.5 Below Average

Food  5      Ambience  5      Service  3      Value  5     

We went to the Saturday show. Nobody told us it was a R rated sex show. With constant swearing, very loud noise, squashed in 200 people (as they reminded us) and flashing lights. Then the show was nothing but insulting people as the "cast" showed how they could grind against each other with constant same sex comments.

Dinner was smorgasbord, fair enough but the food was salad and only being allowed one sliver of overcooked meat or one chicken niblet. - monster steak house huh? The dessert was a choice of a banana or chocolate slice, thats it!
We didn't buy the "all you can drink offer" so we were ignored for most of the night our table was only cleared after several complaints.

The constant attempt to get the audience to buy their souvenirs/pics and light up glass drinks was really only a selling tool, it felt like they kept wanting us to have pics done so they can sell them at huge prices us. Not a pleasant experience for anyone in the party ranging from 16years to 82years and in between.

May 14, 2012 

1.8 Not Recommended

Food  1      Ambience  2      Service  3      Value  1     

The restaurant wasn't at all busy and one group I'm sure was family apart from them there was only another 10 patrons and we were a table of 9. It took 90 minutes from the time we ordered till when our meals arrived. When it did arrive some were cold and one meal came a good 20 minutes after the rest, that one was the worst of all. Even settling the bill was a major drama. It was Mothers Day and it ruined mine, never again!

May 13, 2012 

2 Not Recommended

Food  2      Ambience  1      Service  3      Value  2     

We had a party of four visit with a voucher. I must say I feel for the people that work there. Its very poorly managed and the staff, as nice as they are, lack basic customer service etiquette and menu knowledge. When we were seated the very first thing our waitress said to us was "oh someone doesn't know how to set a table and quickly fiddled with the table setting before seating us, after which she announced I'll be back in a minute, just have to go do something!?"

I would have to agree with one of the other reviews take on the ambience, we were sitting on tables set up on what used to be the karaoke bar when it was Gardenia Court, simply no thought, effort or $$ have been put into their own concept and things seemed to have just been dumped around the joint. The place was simply empty, and I fear if they don't sit up and listen to feedback, they will find themselves shut down in the very near future.

Food was not good, my ribs weren't too bad, however, there was a 45 minute wait between entree and mains by which time we weren't hungry anymore, my friend had the chicken schnitzel which was full of oil and simply couldn't be eaten. The dessert, frozen bavarian, we ordered the $39 slushy in a fishbowl and couldn't finish it as we had only had it for 10 minutes when they started to hurriedly clear the two or three tables that people had been at, making a clear indication that our night was over.

I wish the best to them, and hope they put some time and effort into a better business plan before it is too late, but I cannot recommend this place.

May 12, 2012 

2.3 Not Recommended

Food  1      Ambience  3      Service  3      Value  2     

The venue is decorated with intersting props that on closer inspection are very slap-dash. A stark contrast from its grubby and delapidated restrooms. Service wise, they showed inconsistency; some waiting staff were friendly, but our waiter (for the most part) seemed overly sales driven to the point of arrogance.

The food was disgusting. I ordered bruscetta, but have never encountered this on one inch-thick slices of untoasted bread; tomatoe was fizzy. My friend ordered BBQ chicken wings, half of which were cold indicating that a microwave had been used.

Next for ribs. Agai drenched in the very same BBQ sauce that we had on the wings previously. Not one of us could be bothered to finish our mains. The accompanying salad consisted of ice-berg lettuce, onion, cucumber and tomatoe... don't worry though, you will get a choice of dressing!

Next for desert, which, if we were not mistaken was frozen sara-lea bavarian.
Overall quiet unsatisfying and a waste of money. At least our company of dinner companions was enjoyable.

Apr 17, 2012 

8.8 Highly Recommended

Food  8      Ambience  9      Service  10      Value  8     

Took my little man there for a nice birthday dinner - on Friday night. He had a great time, the wait staff were exceptional, Well done - Top Night out.

Apr 02, 2012 

2.5 Not Recommended

Food  3      Ambience  2      Service  3      Value  2     

I wish it had have been advertised correctly when I purchased my voucher deal for the 'Monster Steak House'... if I had known it was the old Frite-Nite Theatre I wouldn't have gone... had trouble finding the place and it turns out to be an old Chinese restaurant in L/Pool... on arrival we were 'greeted' in the car park by a staff member with a megaphone blaring to half of Liverpool - asking us if we were his 8.00 pm party of two! After this initial 'shock' we entered the dark/dingy premises to find that we were the only two patrons there - I am glad(?) we booked! (we were assured though that the 'crowd' would be in later which turned out to be a young family of four and four blokes which looked like the local Mafia). We were then duly bored to death by the staff member as he joined us at our table displaying an assortment of 'flashing' glasses for a drink deal which we duly declined.

We were also given a spiel about the Frite Nite show and cast in great graphic detail!!! by the end of this I thought I knew them better than they did themselves! Meals: My meal was ok and ample being ribs however I was expecting to be able to order a steak as per the voucher ad as it is supposed to be a steakhouse - only to find that the only 'steak' mentioned refers to steak fries (chips) and very carefully worded on their behalf in the deal! My partner had the chicken which was virtually inedible so she had to settle for the ample side salad included after the meal and dessert, which was not too bad, I then foolishly opted for a coffee and our 'friend' said I will just turn the urn on! Whereas I was expecting something along the lines of a 'flat white' - not an instant coffee... didn't wait long enough for that though as we could not wait to get out of the place. Never again!

Feb 28, 2012 

3.3 Below Average

Food  3      Ambience  2      Service  5      Value  3     

I think the concept may have been lost.

I felt like I was in some hall and they chucked tables there and I was eating in a noisy and awkward place. The decor was very disappointing, looked like something they pieced together one afternoon. The Waitresses and waiters were very friendly. Perhaps, too friendly?

Food was disappointing for everyone. Medium rare was more on the medium/done side. Steak sauce wasn't that great either. At least we all got our food at the same time.

The only reason why we all stayed and sat for longer was because it was my friend's Birthday. Otherwise we would have left asap. My friend who chose the place kept apologising.

The little kiddies (<5) from some other groups seemed to like it. I noticed other kiddies older than that were too busy on an iphone playing games. They offered us a loyalty card to entice us to come back when we left. I just really felt sorry for them.

Dec 20, 2011 

2 Not Recommended

Food  2      Ambience  3      Service  2      Value  1     

This place wad horrible! The food took an hour to come out for our group booking. The staff were unorganised. 3 of the chicken meals had to be sent back and had one beef meal where it smells off, then only to have a staff member put his face in the meal and sniff it in front of us. When we attempted to express our dissatisfaction we had the senior staff raise his voice at us and provide excuses for the experience we had. There were lacking apologies.

Sep 04, 2011