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User Reviews on Heritage Belgian Beer Cafe
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Displaying 1 - 10 of 152 comments
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| Overall |
 
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Below Average |
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Food 5 |
Ambience 4 |
Service 1 |
Value 1 |
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The food was standard but pricey, that's cool, you expect that in theme restaurants. They had misplaced our booking, again, these things can happen. The meal was delayed. Well it is xmas and we had time to spare.
The service, however, was beyond disappointing. We ordered a style of beer that was not available, the waiter comes over to the table, announced the beer is not available and left. I went to the bar person to re order and questioned why he didn’t ask if we had a second preference, he told me he had not approached the table and we had not ordered beer, I challenged this and he dismissed it with a curt “ why would I serve you” and again walked away.
They delivered the wrong drinks which we returned. We then proceeded to ask three times to have the drinks removed from the bill, it seems if they write it down, you ordered it! A white wine spritzer is a white wine and a spritzer, a bourbon and coke is bourbon and a separate glass of coke. Try arguing that one.
Finally they took the $45 off the bill but only with a harrumph and a foot stamp that would equal that of a petulant 3 year old. I apologise to the friends I convinced to visit the restaurant.
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CAPPA01 -
See my reviews 1 , 20 December 2009
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| Overall |
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Recommended |
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Food 7 |
Ambience 8 |
Service 6 |
Value 7 |
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Came here for a Friday night work party. My partner is from Belgium and was keen to try Sydney's moules frites. Range of Belgium beers is excellent but price quite high. Service a bit slow and sloppy but the general atmosphere was a lot of fun. I'll be back to try the special offers they have running through the week.
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jb16 -
See my reviews 4, 13 December 2009
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| Overall |
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Average |
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Food 5 |
Ambience 8 |
Service 7 |
Value 3 |
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I tried the Belgian style sausages and they tasted alright. But I only got 2 sausages and it was quite expensive for the small dish! I'm not a small eater and not a big one either, but I was left hungry after spending $25 on a main. Nice place and nice atmosphere though!
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Sammi87 -
See my reviews 3, 07 December 2009
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| Overall |
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Average |
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Food 3 |
Ambience 6 |
Service 7 |
Value 5 |
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My friends and I being vegetarians ordered the only vege dish on the menu, lasagne, which was awful. Beer was good. Perhaps, the non veg options were better. But I would not go back there to eat.
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SarahLaw -
See my reviews 4, 27 October 2009
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| Overall |
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Recommended |
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Food 6 |
Ambience 8 |
Service 8 |
Value 8 |
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Came in for few beers on a wednesday night and by the end we stayed for dinner. The staff was very helpful and knowledgeable on food and beer. Large portion and lots of different beer. Loved it and will recommend this place to a lot of friend.
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Phanou -
See my reviews 1, 22 October 2009
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| Overall |
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Not Recommended |
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Food 3 |
Ambience 4 |
Service 1 |
Value 1 |
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From about the halfway point of the meal onwards we were continually fighting off over zealous staff as they desperately attempted to clear plates from our table that were still loaded with food. Rather than asking "are you done with that?" staff would attempt to grab plates, sometimes with cutlery still poised for the next bite.
Despite our best efforts and upwards of 8 requests for staff to please leave our food until we had finished eating, our last bowl of chips disappeared in some sort of stealth recon mission as we momentarily let our guards down. Having bought a round of drinks as we were waiting for the bill, we were told shortly after that we had to vacate the table for another booking. Asking if we could finish our drinks, we were told that no, they needed the table in 10 minutes so we would have to move.
No alternative was suggested and no room at the bar was available. So, drink up and get out basically. Oh, and the food was ok but certainly not great. Needless to say we'll never be back.
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ckennedy -
See my reviews 7, 22 October 2009
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| Overall |
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Average |
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Food 6 |
Ambience 7 |
Service 3 |
Value 6 |
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I went on half price mussels on Wednesday. $13 for a pot of mussels and chips. So the value was fairly good. Service was horrible though. Took almost 30 minutes for the food to arrive and the waitresses were not friendly. Their faces were clearly irritable to everyone.
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randomwords -
See my reviews 2, 28 September 2009
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| Overall |
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Recommended |
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Food 6 |
Ambience 8 |
Service 7 |
Value 7 |
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Great place for good belgian beer on tap plus some top end beers by the bottle. Beautiful building. If only the food was as good as the beer! Have had steak, salmon and pork on various occasions, and they just come out over cooked and dry. What a shame. Stick to wedges with your beer and go elsewhere for good food down in the rocks. Also, how can they possibly run out of leffe blond at the tap early on quiet thurs night? Overall Bavarian on York is much better for schnitzels, steins and schnapps!
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alexb -
See my reviews 60, 19 September 2009
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| Overall |
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Not Recommended |
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Food 2 |
Ambience 2 |
Service 1 |
Value 1 |
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What a shocker. We took some international guests here to show them a venue with a difference and that it was. We turned up 15 minutes before our booking time and were told to 'get a drink and come back in 15 minutes' by a rude little man, even though most of the restaurant area was empty. So we fought through the bar area to order some drinks. The female bar staff knew nothing about beer, wine, coke zero, everything was a mystery and she had to ask another barman to clarify everything.
She didn't know what sauvignon blanc was! we finished our drinks and at 7:30 my wife was told our table still wasn't ready even though, yep, the room was still pretty much empty. So I went over and for some reason the table was instantly free. We get to our table and they sit us upstairs at a table for four that is against the railing, i.e. two people on one side of the table and one person on each end, like we're watching a show.
When I asked for a table that actually sat four I was told they were all reserved, for who, we reserved a table for four and were on time so why can't we have one that's reserved! After I pointed this out at length we were given a table for four by a waitress that really did not want to help us and we haven't even gotten to the food! The mussels were actually ok but the meatballs were pathetic. 3 meatballs and 4 little potatoes, come on.
The whole time it was very difficult to get anyones attention to order and the staff were just no good. The worst of the lot being the little man at the door with the big attitude. Get over it bud. Give this place a miss even if you're out for a night with the boys cos they are amateurs! Bad service, bad food, bad attitude.
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markpod -
See my reviews 23, 31 August 2009
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| Overall |
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Below Average |
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Food 3 |
Ambience 5 |
Service 6 |
Value 2 |
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I was really looking forward to lunch here, but, unfortunately, the quality was very hit and miss. Firstly it has to be said that the food menu is very, very overpriced for what you get. I have no qualms about paying a premium for decent quality but I'm afraid quality was lacking in a number of areas. I ordered the duck pate for a starter, which, when it arrived, was not actually pate but I terrine. I didn't mind this, as the terrine was really tasty.
Just not what was described on the menu. I was really looking forward to the mussels which are their speciality. They serve them in a number of ways, with fries and mayo as a side dish. I chose mussels on a half shell with garlic/parsley butter. Unfotrunately, the mussels were very, very overcooked and despite having the butter on them, were dry and floury. Not good. They also had a strange undertaste (perhaps, from overcooking?) My dining partner ordered the pork belly which was very nice, excellent crackling and cooked well.
Another person at our table ordered a prawn dish that she was very disappointed in. Other meals were fine, but not great. Of course the focus is really on the beer and there are a huge number of choices. Most of the beer options are also pricey, but some of the beers I tried were really enjoyable. Would I go back again? No - there are many pubs that serve really great ranges of specialist beers and much, much better food for a fraction of the price. Overall, very disappointing.
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whipgirl -
See my reviews 25, 03 August 2009
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