Often yum-cha-ed here. The owner is friendly and chatty. If you are a westerner you might need to ask for "free soup" (non yum cha times) otherwise you'll miss out. Also free dessert. But that seems to be usual for most Chinese places I've been. Anyhow food is above average and prices are not. And no dead fish floating in the live tanks. So it is all good.
Came here for yum cha on a saturday, no variety, same trolleys goes round and round. Steamed dim sums all soggy. Fried dim sums all cold and tasteless. To make things worse, they added an item to our dim sum charge card. I always made sure I add up the number of items before I give the card to the waiter. Counted 15 items, but charged 16. That is very sneaky. So ended up just leaving no tip. Never coming back again.
The worst yum cha experience I have had to date (and I try to go weekly). The service was appalling, the wait staff were extremely rude and the food was very ordinary. Food was sold out by 12:15 pm (seriously that is early) and we were ignored numerous times. When we were finally able to speak to the appropriate person we were met with rude and snide remarks and brushed off. This would be the last restaurant in Chatswood I would recommend.
Went to Chequers for yum cha because Kam Fook had a long wait. Easy to get in but wished we had waited at Kam. Nothing but dumplings came for half and hour. We asked if anything else was coming and were offered al a carte menus. Will wait at Kam Fook next time.
Been here a few times for yum cha. Food is good, service is fairly attentive. The good thing is you don't have to go in really really early in order to avoid a long queue. However, one time we were seated in the middle and the trolleys all seemed to go in a loop that skipped our row/table, which was unpleasant.
And we waited, and we waited. We were invited here for a friends engagement celebration and after doing the chatswood parking battle we thought we would be late, but our group of 30 or so was still waiting outside for our tables! It was over an hour after our booked time before we were seated. Finally! but no it did not end there we were treated like cows. Sit, eat and go, thank you well I can tell you these folks are down right rude! Not recommended at all especially for a group.
Oh my.. I do not recommend this place. Poor service and they do not advise you of extra charges! our group of 7 was looking forward to this place only to leave this place extremely disgusted. We didn't ask for rice, but they provided us with rice and in the end the bill was added $17.50 extra. We asked for tea but was not told there would be a tea charge per head and ended up with bill of $14, we didn't need the "complimentary" peanuts and sauces (which was already there when we were seated), that costed us $10.
Terrible and so misleading. Service took forever and they avoid eye contact with you when you needed their assistance. Terrible, do not go there.
Avoid. Worst chinese dining experience one can possibly have in Chatswood. Seated at 6:30 pm and we ordered within 10 minutes. 1st dish did not arrived till almost an hour later with no explanation despite asking the waiters a number of times. Ordered their signature dishes as advertised in the Chinese newspaper.
All extremely tastesless and badly presented. Serving size very small for the price they charged. They also charged the most expensive tea and rice per head in the area. A number of other tables had similar problems and were visibly upset. Complaints fell on deaf ears. The senior staff was so arrogant that he ignored our complaint and simply said he has had no complaint whatsoever since the new management took over 6 mths ago.
No apologies, no offer to do anything about it, he just walked away. To top it off, when we asked for the bill. They overcharged us though they promptly fixed up the error.
Horrible horrible horrible. Used to b ereally good. Tonight I took my parents there, after we ordered their signature dishes I was told they weren't available. Then the oyster pancake came and it was half the size we had weeks ago, and the kitchen staff forgot to put any salt at all. We complained 3 times finally the waiter took it away without apologising. We waited another hour and a half 4 the 3rd dish, few waiters even tried to clean up the table during our painful waiting experience, we eventually gave up, ended up we 3 ppl only had 1 dish started at 6 pm finish at 8.15 pm.
Paid extra $14 for the rice we didn't even eat much, and the tea which is the only thing we enjoyed. Pathetically during the whole night no one apologised, and we were treated like the invisibles! Painful dining experience for my parents and me. Will never ever go back again, and won't recommend friends to go there.