Below Average based on 10 votes
(The Overall Rating is calculated using a Weighted Average)
User Reviews on Wagamama
Displaying 1 - 10 of 10 comments
Overall
Below Average
Food 3
Ambience 7
Service 5
Value 1
The food was horrible, tasted like instant noodles from a packet. Will never go back! Don't wish to pay a fortune on junk food, can cook better myself even...
I am not sure why this place is so seemingly popular. The food is really awful and thus not good value. My friend and I walked out with the same thought, "Fusion Asian food, never again." We have learned our lesson, if we want real asian food, all we need to do is take a short walk to swanston street or China town where authentic asian food can be found at half the price.
The only saving grace was the freshly squeezed juice which was nice and helped to drown out the taste of my overly salty dry fried rice.
I quickly read over the reviews about this place, so I did not exactly have high expectations as we arrived. We got the welcome greeting, so that's a check right there. Their service was prompt, however they could do better with their communications as three waiters asked what we would like to order and our response was the same each time: "we're waiting for one more guest."
My expectation of the food was not that high because the kitchen staff weren't Japanese, however when the food came out it shows that a non-Japanese can make a decent Japanese meal. While not authentic/traditional, the "fusion" (as some would say) meal was great. The real let down was the price, which I believe is quite exorbitant for meals like this at roughly $3 above standard - I could be wrong: it's a good location and the rent must be high.
I recommend this restaurant if you're looking for a super-quick bite.
Very agreed. I liked the Katsu curry the one time I went for lunch. A bit pricey, but it's QV, so you expect it. Didn't have a problem with the service, and the outdoor seating was very nice in the spring. Maybe people went at the wrong time?
I'm really surprised by the bad reviews this restaurant has got. I've been eating lunch here at least once a week and never had a bad experience. They were renovated last month and have had new management for a while, obviously standards have greatly improved since. You can get more genuine Japanese food elsewhere but the food is good and the atmosphere and service are of a standard usually only found in more expensive restaurants. Reliable and quick, the staff make the effort to remember who you are and what you like.
I don't know what has happened to this place, these guys 2 yrs ago it rocked!! I've been in away and just come home craving the katsu curry. I shoudn't have bothered! Staff very ordinary and some very wierd recipe combinations.
The waiters were nice at the start when we sat down, but they turned cold when the restaurant got busy. The orders took ages to arrive and surprisingly, the food wasn't even as good as I thought. I'm not sure if it's because the cook wasn't Japanese, or that it was catered more to the 'European' audience. While the price is not too expensive, I agree with the other users that I can get better Japanese food (though not entirely similar) at a cheaper price elsewhere.
We were turned away as soon as we walked through the door with no proper greeting whatsoever! I agree with the previous review, customer service is absolutely atrocious, the host refused us with numerous excuses, the best one being the "kitchen is too busy" to take any more customers. I do not run a restaurant, however, I do not believe there are restaurants out there who think they should refuse customers as they are too busy in the kitchen. I can understand now why the St Kilda site closed down. There are many other great restaurants in Melbourne, it is not worth anyone's time to be disappointed and experience such a disgraceful and rude attitude from Wagamama Flinders Lane.
My experience with this restaurant was SHOCKING & DISASTEROUS!
************************************
Wagamama is QV, Melbourne CBD
************************************
Went for a team lunch today, placed orders for 4 people at 12:30pm... At 13:15 meals still haven't arrived... When asked the waiter for the reason - 'we are very busy!' was a reply... When asked to see a manager - 'Manager is very busy! Can't see you!' was a reply... Finally, 3 out of 4 meals have arrived around 13:30 (after 1 hr of waiting)... There was no sign of the 4th meal and don't think anybody particular cared about it... I've told the waiter what I think about this place & the way its business have been managed - he just shook his shoulders and smiled...
I have refused to pay for the meals and ... yey! the 4th meal has miraculously arrived at 13:45 when we were leaving... so we got a takeaway!
Would NEVER recommend this place to anybody!!! Not sure, if it would survive any longer in that spot... Unexpectedly BAD service & POOR attitude to the customers!!! Why to stay in the food business anyway??
Unhappy Customer.
P.S. I heard that Wagamama in St.Kilda has been closed recently - I wonder WHY?.... ;)