Honestly the most appalling service we have ever had in Melbourne - TWICE! Went there about 6 months ago and had bad service, figured it may be a once-off so gave it another try recently and the service was even worse than the first time.
Waitress was completely disinterested, we had to ASK for service at every stage i.e. can we please order drinks? can we please order our meals? can we please have some cutlery? can we PLEASE get the bill and leave?! etc etc. The food is okay but the "gold tequila" (not me thinks) margheritas are tasteless apart from the cordial they use to make them, neither of which really matter because it's so hard to get past the monumentally bad service.
I have been going to this restaurant for nearly 18 years! (I was a teen!!!) It is my favourite restaurant in Melbourne. The owner's presence make it a warm and inviting place, great decor and the margarita's are fantastic. Try the Fajita's, they are great.