Sotano Wine and Tapas Bar South Wharf, Melbourne

Sotano Wine and Tapas Bar Details

Sotano Wine and Tapas Bar Address

Hilton Melbourne South Wharf
2 Convention Centre Place
South Wharf VIC 3006
Map
Sotano Wine and Tapas Bar Website

Sotano Wine and Tapas Bar Contact Info

Phone (03) 8888 7768
Fax No (03) 9621 1258
Emailinfo@newmelbourne.com.au

Cuisines

Spanish, Tapas

Hours

Mon to Sun Noon - 1am

User Reviews of Sotano Wine and Tapas Bar, South Wharf

Displaying: 1 - 4 of 4 reviews

2.8 Not Recommended

Food 5 Ambience 2 Service 1 Value 3

We have never had to wait so long for service in our lives. Nice food, nice drinks, but totally overshadowed by pathetic service and long waits for anything. Usually one, maximum of two bar staff serving while 2 queues of 20+ people waited, 15~20 minutes for beer and wine at a time, heaven forbid anyone in line orders a cocktail.

Remaining staff fluttered around the bar looking busy and but seemingly doing nothing, avoiding eye contact with customers at all costs. The minimal bar staff were also filling table drink orders for the Nuevo restaurant, compounding the anger of those Sotano customers waiting. When served, the bar staff got our order wrong and then overcharged us, we received a refund of the difference but "we haven't overcharged you, our computer system is correct, it's just that the menu prices are wrong".

Food was nice, however, so overpriced, sky-high prices completely overshadowed what was a nice tapas meal. One of our meals never arrived, despite 6 enquiries to staff over a 1.5hr period, starting from when remainder of our group was served their meal. Refund given for a totally different meal, after a further 20 minutes wait at the bar.

Advertised as a "wine & tapas" bar, menu options were severely limited. Staff don't seem to know what's going on, misdirecting customers wanting drinks/ coffee to the wrong bar, for customers to find out only after a long wait to order.

Sotano functions like a bar that has just opened and is still ironing out the many kinks, after more than 2 years in operation, the Hilton South Wharf should be utterly ashamed! Will never return.

Jan 13, 2012

FrequentDiner06
1

8.3 Highly Recommended

Food 9 Ambience 9 Service 8 Value 7

3rd visit this year, and service, wine and food was excellent. Great place to relax. Special order cheese plater was fantastic, staff went out of the way to assist. Little mix up with the bill, but quickly sorted.

Sep 17, 2011

Shane D.
4

10 Highly Recommended

Food 10 Ambience 10 Service 10 Value 10

Absolutely stunning place! In relation to what the last reviewer said I would disagree and say Yes! this is a tapas bar and Yes! It is in a international hotel with a billion dollar set up so why not? Food was delicious, jamon and cheese so good I dreamt about it, cod cakes were to die for, lamb skewers still drooling, service so good we joked the lady must have been a mind reader! Wow what a wine list! Poor cocktail list but who cares, tapas is for wine not cocktails. Yummo!

Nov 04, 2009

gabbys79
73

4.5 Below Average

Food 5 Ambience 3 Service 5 Value 5

This is not a tapas bar. It is a bar in an international hotel with a superb fitout that screams money (and the desire or not to spend it). The actual tapas were quite poor, dare I say it, no Spaniard would come here for a nibble with his jerez.

The jamon and cheese selections are superb, and I would highly recommend Sotano to any wishing to indulge themselves in this regard. There is no better range available in Melbourne, though prices are sure to rise in time. There was no atmosphere when I visited, the hotel is still in a construction zone. It needs a large crowd with big wallets to generate the necessary buzz.

Jun 08, 2009