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Response from Management:
Dear Kateo,
I am very sorry to hear that your experience @ PRIME Bar & Restaurant was not up to expectations. Your points have been noted and action to remedy these issues has already occurred. I would really appreciate an opportunity to invite you back to show you our service levels are exceptional. If you would like to contact me via email (james_smith@rydges.com), we can arrange a booking for you as a sign of our appreciation for your feedback.
Kind regards,
James Smith
Food & Beverage Manager
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