Panchos Mexican Cantina Blackburn, Melbourne

User Reviews of Panchos Mexican Cantina, Blackburn

Displaying: 1 - 4 of 4 reviews

4.8 Average

Food 6 Ambience 8 Service 1 Value 4

A friend and I ate at Panchos Mexican Cantina this evening. We ordered the Los Cabos banquet for two. The first course was fine, but during serving of the second course, the restaurant made an error and brought two plates and two small salad bowls (one of myself and one for my friend, placed directly in front of each of us).

After commencing our plates, the waitress came and said that an error had been made and asked for one of us to give back our plate and bowl as the course was meant to be shared (I will add that we had not been given side plates). After much confusion and some debate, I gave my plate and bowl (which had both been commenced on) back and they were taken away, after some time, I went to the Manageress and complained that despite the plate and bowl being taken away, no side plates for the sharing of the remaining plate had been brought. These were then offered.

At no time was an apology offered. And nothing was said when we paid the bill, nor any recompense for the confusion (and humiliation, as certainly other tables were very aware of our food being taken) offered. I can only hope that the food that was taken from our table was not recycled and returned to some other customer, as I can see no reason why, having served it (even in error), and it having been commenced to be eaten, it was not just left for us to eat.

May 05, 2012

Maria B.
1

2 Not Recommended

Food 2 Ambience 3 Service 2 Value 1

Have to agree with below customer, prices inflated service poor, service slow, we had a table of 10, but this amount of people proved to much for the staff to be able to cope with. Entree ordered and arrived within 20 minutes, mains were ordered at the same time as entree, however, they took 75 minutes to arrive, after prompting staff we were advised that the restaurant had been busy? restaurant was no where near full capacity so I'm assuming that there are two reasons for that they never are, service is so slow that customers get up and leave.

This restaurant does not serve good enough food for anyone working there to be so blase'. Drove past a Taco Bills in Greensborough to drive all the way to Blackburn from South Morang to attend this restaurant should have just tried Taco Bills instead.

Aug 28, 2010

mooshee
2

2.5 Not Recommended

Food 4 Ambience 3 Service 1 Value 2

Although we have been here on two occasions prior, this experience was unforgettable. It took an hour for entree nachos to arrive (which were cold), then when our mains finally arrived, the tacos were cold also. Further to our food disappointment, we had to order our drinks at the bar as the service was terrible.

Although we attempted to offer feedback as a customer service improvement opportunity, the senior staff wouldn't see us, instead asking the waitress to have us write our complaints on the back of an order docket. Stating this wasn't good enough, the assistant senior staff came to see us. No apologies nor compensation was made, leaving us dumbfounded. Guaranteed let down.

Jun 21, 2010

Dozman
1

7.3 Recommended

Food 10 Ambience 8 Service 8 Value 3

Food here is great, really fresh, served hot and never disappoints. My only issue is the cost, have to make sure its pay week with no bills to pay to go here. Entree, main and a drink will cost easily $50 per head.

May 11, 2010