3 Sugars Warburton, Melbourne

3 Sugars Details

3 Sugars Address

Main Street Warburton
3389 Warburton Highway
Warburton VIC 3799
Map

3 Sugars Contact Info

Phone (03) 5966 9521
Enquiries
3 Sugars on (03) 5966 9521

Cuisines

Mediterranean, Modern Australian

Chef

Brian Gauci

Rooms & Capacity

No of Seats 90

Hours

Breakfast
Mon to Sun 8:30am - 3pm
Lunch
Mon to Sun 8:30am - 4pm

BYO

Available

User Reviews of 3 Sugars, Warburton

Displaying: 1 - 4 of 4 reviews

4.5 Below Average

Food 7 Ambience 7 Service 1 Value 3

Value is based on overall, service and meal.

I have always wanted to try Three Sugars since moving here years ago. When a friend came to visit Friday just gone we decided to give it a try.

I was surprised to walk in and see no staff. Was I meant to just take a seat? Wait until someone came out front and told me what to do? In the end my friend and I sat down at a table and I went back to the counter. A dark haired woman walked out from the back and looked at me without smiling. “Yes?” she said. This surprised me, surely even a small smile and “Hi, Can I help you” would be the bare minimum?

I asked her about a menu. She pointed to where they were, not saying anything. ok I thought.

My friend and I had a look over the menu and decided what we wanted. Back to the counter. Again dark haired young woman said “Yes?” We told her what we both wanted. She put it in the register and told us the amount, without looking at our faces. I handed over the money to which she took, then gave me the change. Saying nothing.

We went back and sat down and pondered why a Cafe with such a great reputation would hire staff who clearly had no people skills. Our meals were brought to the table and nothing was said from the woman. My friend and I both said thank you. The meal was hot and delicious. Sadly, this was spoiled by the rudeness of the woman working there.

I have worked in hospitality for many years, and know just how important the friendliness of staff is for a business. It really can make a huge impact on word of mouth when people are talking to others about their experience. I was left quite disappointed.