Fresh User Reviews

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beckd reviewed Bella Luna Garden Courtyard Restaurant, Southport

Restaurants, Bars, Function Venues, Comfort Food, European

Overall 2.8 1

0 of 1 people found the following review helpful

2.8 Below Average

Quality 1 Food 1 Drinks 6 Ambience 5 Service 1 Value 3

Don't Bother! This restaurant used to have fantastic food and lovely management, we were frequent customers. Sadly that has changed for the worse.

We booked a birthday dinner and our night was spoiled by the terrible food, which was tasteless and took 90 minutes to arrive at our table, terrible service, slow, unfriendly staff, who completed the credit card transaction at our table (how rude) and took forever to take our orders, and the other staff - who forgot 2 meals and they said the kitchen was small, that's why things were taking so long. Totally unbelievable! There were only about 15 people in the restaurant!

At the end of the night, the only compensation made was not charging for a meal that was forgotten (I should think so!) and giving us 2 bottles of water free of charge, how pathetic. The management did not even come to apologise and tried to ignore us as we left.

The Birthday dinner was a total disaster, our night was ruined and I was embarrassed for inviting everyone there. After one of our party contacted the management about our poor experience, he was given a short sharp reply that was a personal attack, rather than an apology or explanation. Clearly the management have no concern about the quality or reputation of their restaurant.

We will never go back there again, and I urge any potential customers to stay away. If you want good food and exceptional service, go somewhere else at Sanctuary Cove.

Feb 21, 2012

beckd
1

Phatphingers reviewed Crust Gourmet Pizza Bar, Surfers Paradise

Restaurants, Cafes, Takeaways, American, American - Californian

Overall 7.8 9

6.3 Average

Food 6 Ambience 6 Service 6 Value 7

Coming from Sydney, I love Crust it's almost a ritual night in dinner. Though all crust I have ever been to in Sydney I loved, this would not be par to crust standards. The recipe is slightly different especially the pesto sauce on the vegetarian. I think with time, they should get the hang of it. But the base is close to crust perfect.

Dec 22, 2011