Fresh User Reviews in Gold Coast

5.3 Average

Drinks  5      Ambience  7      Service  5      Value  4     

How oh so lucky Titanium Bar are listed here as a bar and not a restaurant. Whilst over in Surfers for a weekend away, we wanted to see the first AFL game on a Saturday night and after a few Google searches for sports bars, this place came up again and again. So here we are.

A Titans game was just finishing which emptied up the bar for us to see the game on one of the smaller screens in the main area. Look for just drinks, shits and giggles this place is fine. But whilst we watched the game, a staff member started getting disco lights at the ready, switching their LED changing colours on, at 7pm. Continually standing in front of the one sole plasma we were watching whilst he played around with what I can only assume was their virtual DJ.

But it doesn't matter, the beers were comparatively cheap and at half time we ordered a couple of chicken schnitzels w/chips and salad. Now we witnessed so many other patrons order food from the next room (classed as their restaurant) so it's fair to say it's more than a bar. After paying $40 for food, given a buzzer we collected some 15 minutes later two plates of fairly disgusting food.

The pre-bought, probably food services style frozen schnitzels were so deep fried, my knife nearly smashed the crockery it was served on trying to cut through the outer edges. The chicken on the inside was disappointingly thin, the chips anaemic and the salad offered pre-cut tomato suitable for nothing more than turning into sauce or preferably the bin.

And do you know, it wasn't just our view of what was served, I saw plate after plate of insipid, bog standard food waltzing out of that kitchen to other diners who seem to me as accepting of such standard. I don't much expect worldly cuisine when paying $20 for a schnitzel with mushroom sauce (and chef, when mushroom sauce is prepared, it's not a gravy base with one heavy mushroom floating in it), I just want it prepared fresh. If I have this assumption wrong and it is fresh, then time for new kitchen staff.

This bar/kitchen has a good space, it's trying to be a few things and maybe that's the problem.

Mar 26, 2012

9 Highly Recommended

Food  9      Drinks  9      Ambience  9      Service  9      Value  9     

Been coming here after being recommended by friends. Consistently Great food and service. Every one has to try the lamb cutlets!

Feb 26, 2012

2.8 Below Average

Quality  1      Food  1      Drinks  6      Ambience  5      Service  1      Value  3     

Don't Bother! This restaurant used to have fantastic food and lovely management, we were frequent customers. Sadly that has changed for the worse.

We booked a birthday dinner and our night was spoiled by the terrible food, which was tasteless and took 90 minutes to arrive at our table, terrible service, slow, unfriendly staff, who completed the credit card transaction at our table (how rude) and took forever to take our orders, and the other staff - who forgot 2 meals and they said the kitchen was small, that's why things were taking so long. Totally unbelievable! There were only about 15 people in the restaurant!

At the end of the night, the only compensation made was not charging for a meal that was forgotten (I should think so!) and giving us 2 bottles of water free of charge, how pathetic. The management did not even come to apologise and tried to ignore us as we left.

The Birthday dinner was a total disaster, our night was ruined and I was embarrassed for inviting everyone there. After one of our party contacted the management about our poor experience, he was given a short sharp reply that was a personal attack, rather than an apology or explanation. Clearly the management have no concern about the quality or reputation of their restaurant.

We will never go back there again, and I urge any potential customers to stay away. If you want good food and exceptional service, go somewhere else at Sanctuary Cove.

Feb 21, 2012