Simply Thai Ridgehaven, Adelaide

User Reviews of Simply Thai, Ridgehaven

Displaying: 1 - 2 of 2 reviews

9 Highly Recommended

Food 9 Ambience 9 Service 9 Value 9

Fantastic! Now under new management (as it was per original owners). Welcome back, your friendly service, beautiful ambience and delicious food we see us again as a regular diner!

Aug 15, 2009

AnitaFerroli
1

4.8 Average

Food 8 Ambience 8 Service 1 Value 2

I have eaten regularly at Simply Thai over the last 5 years, occasionally as a dine-in patron but mostly as a take-away customer. From tonight I will no longer be either.

I ordered take-away this evening and included in my order was my favourite Simply Thai dish, Beef Rendang. When we got the order home and I opened the container it looked like my meal was in the process of moving out. There were 9 small 1-2cm cubes of meat in the sauce. I had to move the garnish (comprising 3 slices of cucumber and some grated carrot) to see if there was any meat hiding beneath but alas, no.

I rang and spoke to the manager, Lee, and explained that the tide was out on my Rendang and could I please come back and rectify the problem. Lee's response was to argue the point with me, stating that the serving size had been the same for 15 years and has never changed. I pointed out that on many occasions prior I had received a more substantial portion, and yet he continued to defend the size of the meal. He did not apologise nor make any offer of restitution.

The food is excellent at Simply Thai but the manner in which Manager Lee chose to address this issue has lost him a customer. I was, to say the least, extremely disappointed at this treatment, I expected better.

Nov 14, 2008